topic Re: Just moved in and I can’t get my Ruckus set up in RUCKUS Support for Lennar Homes

Just moved in and I can’t get my Ruckus set up

bridgetksw3 — Mon, 19 Dec 2022 18:06:07 GMT

Just moved into a Lennar home and I can’t get the Ruckus set up. It does not show up under my wifi and I have also tried to reset it and configure me does not show up. I have also tried to manually type in the wifi username and password and that does not work. If anyone has had the same problem, please let me know how you got yours set up. Thanks!

Re: Just moved in and I can’t get my Ruckus set up

Yarenis — Mon, 19 Dec 2022 20:05:21 GMT

Hi @ bridgetksw3

Thank you for the details provided, let me add another way to gain access to the Unleashed Dashboard to create your own SSID/Wi-Fi ID.

1:Wire your computer directly to the ICX 7150 Switch, causing the computer will be online in the same subnet/network as the access points.

Note: you can wire the computer in any of those ports marked in yellow

2:Once the computer is online, copy and paste the next website unleashed.ruckuswireless.com in your URL bar from chrome or any web browser, this site must bring you to the login page if you don't know the credentials try the next bundle:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

pass

3:Once you log in you can create your new SSID/Wi-Fi ID.

Creating a New WLAN

Wi-Fi Networks>Create>Fill Name, Usage Type, Authentication Method,

Encryption Method>Ok

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-D1AAA04C-9405-457B-95BC-7F94F59040B4.html

4:If the website does not bring you the login page for Unleashed Dashboard, we need to find the IP address of the Access Points, then you can copy and paste that IP address in your URL bar from chrome or any web browser, this site must bring you to the login page, the same with the credential.

Note: check the next guide to find the IP address of the access points, important the computer must be wired to the Switch all the time.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Just moved in and I can’t get my Ruckus set up

bridgetksw3 — Tue, 20 Dec 2022 20:27:41 GMT

The website is not pulling up. unleashed.ruckuswireless.com

Re: Just moved in and I can’t get my Ruckus set up

Yarenis — Tue, 20 Dec 2022 20:39:50 GMT

Hi @ bridgetksw3

you have to do this with the IP address of the master access point instead of the website, and your computer must be on the same subnet as the access points, as mentioned, this can be achieved by wiring the computer directly to the ISP's switch or router.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Just moved in and I can’t get my Ruckus set up

bridgetksw3 — Tue, 20 Dec 2022 20:44:39 GMT

I found the IP address but cannot access the login page

Re: Just moved in and I can’t get my Ruckus set up

Yarenis — Tue, 20 Dec 2022 21:26:35 GMT

Hi @ bridgetksw3

Please gain access to the Switch via SSH, Telnet or console and provide the next commands.

1:find the IP address of the Switch.

2:Gain access via SSH, Telnet, or console

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

3:Run the next commands and provide the information:

enable

show poe

show lldp neighbor

show lldp neighbor details

show arp

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Just moved in and I can’t get my Ruckus set up

M-Maculata — Fri, 13 Jan 2023 13:10:51 GMT

I read this thread on my journey to resolve a similar problem. This was my solution. Maybe you can find someting useful:
https://community.ruckuswireless.com/t5/Unleashed/NEW-R510-not-accessable-through-browser-or-configure-me-My-story/m-p/52046#M4787