topic Re: Unleashed R510 won't update in RUCKUS Support for Lennar Homes

Unleashed R510 won't update

larry_speth — Wed, 16 Dec 2020 21:45:19 GMT

I have a Lennar smart home with a ICS 7150-c12 switch and a R510 access point. My access point is at firmware 200.5.10.0.235 and I tried to update it using the instructions in videos. I tried the iPhone Unleashed app and a couple of browser methods on a wireless laptop. In the app case I get an error "Failed to fetch versions." and in the browser cases the updated versions field never populates. I'm pretty sure the firmware is old and I'd like to update it.

Larry

Re: Unleashed R510 won't update

matt_klouda — Wed, 16 Dec 2020 21:54:01 GMT

Hi Larry -

I did some digging through release notes, and found you cannot upgrade to 200.9 directly from 200.5 via the method you are trying (Online). There are many reasons this can occur, but it essentially means you'll have to upgrade to something lower first.

I know you mentioned that in the browser you get "Failed to fetch versions", but do you get any type of message in the mobile app? Can you select any versions?

You can perform a local upgrade, but that's going to be a bit more involved...

Re: Unleashed R510 won't update

jeff_hollis — Wed, 16 Dec 2020 22:04:45 GMT

I too have a Lennar smart home but I have a loss of POE on both of my routers. Did this happen to you as well?

Re: Unleashed R510 won't update

matt_klouda — Wed, 16 Dec 2020 22:10:07 GMT

Jeff, if you lost PoE it's most likely due to a power hit on your ICX-7150. The 'inline power' configuration was lost on the interface. Sadly, it's quite common as the configuration wasn't saved after install.

Do you have means to connect to the ICX via either telnet, SSH or a USB-C to USB cable? The USB cable would be connected to your laptop then the ICX.

Re: Unleashed R510 won't update

jeff_hollis — Wed, 16 Dec 2020 22:15:30 GMT

Yes I have a USB-C cable connected now.

Re: Unleashed R510 won't update

matt_klouda — Wed, 16 Dec 2020 22:17:04 GMT

Here is a clip from a live stream showing you how to fix it.

https://youtu.be/opuE1wjC77M?t=4074

Let me know if it works, please!

Re: Unleashed R510 won't update

matt_klouda — Wed, 16 Dec 2020 22:19:19 GMT

Larry - I have the instructions for you to perform the local upgrade. It's pretty easy, but you need to create an account first.

https://support.ruckuswireless.com/support_site

I have to run out for an errand real quick - I'll post the rest of the instructions here around 430 MST.

Re: Unleashed R510 won't update

jeff_hollis — Wed, 16 Dec 2020 22:22:01 GMT

Thanks! Will do!

Re: Unleashed R510 won't update

larry_speth — Wed, 16 Dec 2020 22:33:15 GMT

@matt_klouda

On the IOS app I get "Failed to fetch.." On the browser I get an empty list with the Upgrade button not lit. So I assume I have no way of downgrading the firmware online method. I believe that I do have an account.

Re: Unleashed R510 won't update

grodog-prod — Wed, 16 Dec 2020 23:45:46 GMT

From @matt_klouda for you @larry_speth (having some weird issue trying to post his reply):

Once the file is downloaded, open your unleashed.ruckuswireless.com site in your browser. Navicate to Admin & Services > Administration > Upgrade. Choose the Local Upgrade radio button. Then just click browse to the file you downloaded.

Once it's finished, the APs will reboot. If you have multiple APs, they will all pull the software from your Master AP in the mesh. Expect strange wifi behavior for around an hour as each AP upgrades and reboots.

Let me know if this solves your issue.

Re: Unleashed R510 won't update

larry_speth — Thu, 17 Dec 2020 00:50:59 GMT

So I did this and rebooted the R510 but it appears that it now is under a different IP address and is now is in the setup mode. Do I now need to reinstall it? Can I reapply the backup configuration file I saved?

Re: Unleashed R510 won't update

grodog-prod — Thu, 17 Dec 2020 01:30:00 GMT

@matt_klouda

Allan.

Re: Unleashed R510 won't update

larry_speth — Thu, 17 Dec 2020 01:37:34 GMT

I went ahead and just went thru the install again. Seems to be working and is at the newer firmware level.

Thanks a lot for your prompt support!!

Re: Unleashed R510 won't update

ouloumohand — Fri, 17 Jun 2022 05:28:37 GMT

I just upgraded to the latest version using a local upgrade . it was not possible in my PC , I used my phone to download the file , ( by the way you need to create an account ) - select local option - attach the downloaded image - then go back to the app where you login using admin/password provied by Lennar - after this you see the option mentionned above in the upgrade : should show the version downloaded - finally click on upgrade everything should go straight forward

Ouali