topic Frustrated in RUCKUS Support for Lennar Homes

Frustrated

RCK — Tue, 20 Dec 2022 15:16:23 GMT

It looks like I am another customer dealing with issues after power outage. We've had this Lennar home for a couple of years and after every power outage we have to go through a reboot. This time however after several attempts to reboot, the system will not reboot and we have no power, no lights at all, going to either access point. To say this system in our "Smart Home" is aggravating is an understatement.

Re: Frustrated

Vásquez_Fer — Tue, 20 Dec 2022 15:26:40 GMT

Hi @RCK

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Frustrated

RCK — Tue, 20 Dec 2022 15:53:20 GMT

none of the 4 on the status bar are lit.only a green to the right of the status bar

Re: Frustrated

RCK — Tue, 20 Dec 2022 15:55:58 GMT

S/n FEK3825Q2D3

Re: Frustrated

RCK — Tue, 20 Dec 2022 15:56:48 GMT

It is in a control panel and everything inside panel has power.

Re: Frustrated

Vásquez_Fer — Tue, 20 Dec 2022 15:57:14 GMT

Hi @RCK

Could you please provide us a picture of that ?

Best Regards

Fernando Vasquez

Re: Frustrated

RCK — Tue, 20 Dec 2022 16:14:18 GMT

Re: Frustrated

Vásquez_Fer — Tue, 20 Dec 2022 16:19:31 GMT

Hi @RCK

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12CP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide how to do it :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez