topic Re: Switch does not stay powered on ICX7150 in RUCKUS Support for Lennar Homes

Switch does not stay powered on ICX7150

Danr831 — Sat, 17 Dec 2022 23:03:02 GMT

My ICX 7150 will not stay powered on. It will power on for a few hours and just shut off. I have tried a different power cable as well as a different outlet and it still does the same. How can I obtain an RMA # to send back for warranty repair?

Re: Switch does not stay powered on ICX7150

Sgatjens — Mon, 19 Dec 2022 13:41:10 GMT

In order to approve the RMA, please provide a picture of the switch plugged in and not powering up.

Here is where you can upload the image/photo :

Re: Switch does not stay powered on ICX7150

Danr831 — Mon, 19 Dec 2022 14:43:49 GMT

Not a problem. Will send tonight when I get home. Thank you for the quick response.

Re: Switch does not stay powered on ICX7150

Yarenis — Mon, 19 Dec 2022 19:36:21 GMT

Hi @Danr831

Thanks, as soon as you share it we will review it.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Switch does not stay powered on ICX7150

Danr831 — Tue, 20 Dec 2022 01:34:22 GMT

not sure if the image is uploading but i am manually inputting the path to the picture on my desktop

Re: Switch does not stay powered on ICX7150

Danr831 — Tue, 20 Dec 2022 01:36:41 GMT

here is picture of plugged in with no power. It will work for a bit but than it stops. To show the outlet is live I plugged a tower into the same outlet which shows the light is on.

Re: Switch does not stay powered on ICX7150

Vásquez_Fer — Tue, 20 Dec 2022 12:12:40 GMT

Hi @Danr831

Could you attach a photo/picture only of the switch ICX -7150-C12P connected to that same outlet. This just to confirm.

Best Regards

Fernando Vasquez

Re: Switch does not stay powered on ICX7150

Danr831 — Tue, 20 Dec 2022 14:15:57 GMT

As i stated it stays on and than after a day or so it will power off. Here is another picture.

Re: Switch does not stay powered on ICX7150

Vásquez_Fer — Tue, 20 Dec 2022 14:40:41 GMT

Hi @Danr831

Based on the troubleshooting done, and you confirm this unit is not powering up at all, (no lights at all ), This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez