topic Re: VPN Issues in RUCKUS Support for Lennar Homes

VPN Issues

RyanOwen77 — Mon, 19 Dec 2022 23:25:44 GMT

Hi, my wife needs to be able to work from home but her company is not able to get their VPN to work with our system.

Her laptop is connected to our network at our home and it appears she is connected to their VPN but it won't allow her access into the companies server.

This is the second company she's worked for that had this very issue and is told that our router settings are keeping it from working. I know next to nothing about this so any help would be appreciated.

Re: VPN Issues

Yarenis — Mon, 19 Dec 2022 23:35:21 GMT

Hi @
RyanOwen77

The Unleashed system is not able to route those connections to the Internet, this is taken care of by your ISP router(XFINITY, AT&T so on), so you need to contact your ISP, so they can check what restrictions they have.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired