topic Re: Power went down, Wifi Access Point is red and will not work, need guidance in RUCKUS Support for Lennar Homes

Power went down, Wifi Access Point is red and will not work, need guidance

j_delarosa — Tue, 13 Dec 2022 20:57:25 GMT

So a breaker in the home went bad and we went a couple days without the ruckus or any other devices in the closet being on, that included the access point.

After the electrical work was done and power back on, the access point remained in a red color over the power section and will not work. I got up there and held the reset button for 30 secs and still red and no wifi configure option is appearing.

Cannot remember how I set this thing up at all, and have no idea what steps to take now to remedy this. Any help would be appreciated.

It is a R510 Access Point

While waiting for a response, I've gone ahead and tried resetting a few more times, 15- 20 sec intervals. Light still red, no other color still no configure wifi up.
I've even disconnected cable and tried again, nothing.

Re: Power went down, Wifi Access Point is red and will not work, need guidance

Yarenis — Tue, 13 Dec 2022 21:20:28 GMT

Hi @j_delarosa

Thank you for the details, please confirm the next:

1:Is affected only one Access Point in case you have more, please confirm if the others have the same behavior.?

2:Please connect a computer to the ICX7150 Switch and confirm if it's online or not.

3:Please, confirm if other devices that require power are working fine while connected to the same switch as the access points.

4:Perform a factory reset in the access point or access points impacted, let me add how too.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different types of Ruckus Access points?

https://support.ruckuswireless.com/articles/000012418

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Power went down, Wifi Access Point is red and will not work, need guidance

j_delarosa — Tue, 13 Dec 2022 22:51:45 GMT

Thanks for the response!

1. Only access point in the home.

2. I'll try this later on, not sure how to do that just yet.

3. All devices that had power when it was originally working are powered on.

4. It looks like the reset worked, not sure how this time but now the first two lights are green and blinking. The configure wifi is working, but when I run the setup it says i need to wait until the accesspoint is connected to the internet or something. So it's not letting me set up the access point.

Re: Power went down, Wifi Access Point is red and will not work, need guidance

Yarenis — Tue, 13 Dec 2022 23:23:27 GMT

Hi @ j_delarosa

Are you doing the setup with the Application or via the web? Let me add the two options, so you can try, also I will add who will look at the Access Point lights.

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

RUCKUS Unleashed Standard Typical Installation Using Unleashed Mobile App

https://www.youtube.com/watch?v=4__1rnxiU6g&t=18s

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Power went down, Wifi Access Point is red and will not work, need guidance

j_delarosa — Sun, 18 Dec 2022 19:41:17 GMT

So now that the configure wifi is up, and the app config does not work I did try it on a laptop. It said it worked, it allowed me to choose a name and password but once it was done, still set on configure...

I'm not sure what else to try.

Re: Power went down, Wifi Access Point is red and will not work, need guidance

Yarenis — Mon, 19 Dec 2022 18:07:57 GMT

Hi @ j_delarosa

Please share a screenshot of the message on the computer during the setup.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Power went down, Wifi Access Point is red and will not work, need guidance

j_delarosa — Mon, 19 Dec 2022 18:39:53 GMT

Once completed, this is what it says. But it stays on configure as the name. Then i go to the settings and see this, yet everything is connected as it always was so not sure why its not working.

When I visit settings, this is what I see.

Re: Power went down, Wifi Access Point is red and will not work, need guidance

Yarenis — Mon, 19 Dec 2022 21:55:29 GMT

Hi @j_delarosa

Ok, so the set-up is completed, now can you see the SSID you have created And connect?, and if you try to connect what error you have, also ensure that your ISP router works fine.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired