topic Re: PoE has failed in RUCKUS Support for Lennar Homes

PoE has failed

SS — Mon, 19 Dec 2022 20:34:04 GMT

Confirmed no power to APs on any ports after extended shutdown. Please advise.

SN - FEK38837R0VC

Re: PoE has failed

Yarenis — Mon, 19 Dec 2022 21:51:36 GMT

Can you confirm if the Switch have the next Symptoms, Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points), Will not have connectivity to the devices connected to the Switch, System light will be yellow/orange/Amber and The ISP router will work fine, please follow up the next guide.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: PoE has failed

SS — Mon, 19 Dec 2022 22:10:57 GMT

Yes Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points), Will not have connectivity to the devices connected to the Switch. There is NO light on the switch at all.

Re: PoE has failed

Yarenis — Mon, 19 Dec 2022 22:17:15 GMT

Hi @SS

Ok, please connect the Switch directly to the power outlet if the issue persisted, sent us a picture while the switch is connected to the power outlet and there are no lights.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: PoE has failed

SS — Thu, 22 Dec 2022 00:19:27 GMT

Please see attached. I connected to external power source and no lights.

Re: PoE has failed

Yarenis — Thu, 22 Dec 2022 14:14:43 GMT

Hi @SS

Thank you for the picture provided, based on the troubleshooting you have done since the ICX7150 Switch is not powering up, this unit must be RMA (return merchandise authorization), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Link:

https://support.ruckuswireless.com/contact-us

Note:Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community