topic Re: Packet Loss in RUCKUS Support for Lennar Homes

Packet Loss

Pdxtravis — Sun, 18 Dec 2022 01:09:18 GMT

Hello,

I am gaming on a playstation 5 which uses the 5g frequency for our wifi, often times I will get packet loss that happens every 30 seconds or so where my ping goes from 20 to 150 or so. This happens on any game. And it definitely happens after I just upgraded my aps.

Anyone know a good way to fix this? Should I restart my aps and everything connected to them?

Re: Packet Loss

jungyu_park — Sun, 18 Dec 2022 14:15:46 GMT

Try turning off background scanning.

Services -> Radio Control -> Background Scanning

Re: Packet Loss

Yarenis — Mon, 19 Dec 2022 19:40:21 GMT

Hi @Pdxtravis

you can disable the Background Scanning, as was suggested, however please confirm what version you are running in the Unleashed system, and test the Connectivity by wiring the Play station to the Switch, so we can confirm if the issue is just in the wireless environment.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired