topic Re: ICX 7150-C12P displays orange light for SYST indicator. in RUCKUS Support for Lennar Homes

ICX 7150-C12P displays orange light for SYST indicator.

JitendraMehta — Mon, 19 Dec 2022 14:15:32 GMT

ICX 7150-C12P displays orange light for SYST indicator when the power was turned OFF to the switch and then turned ON again. Now none of my APs gets the power and arent working?

Re: ICX 7150-C12P displays orange light for SYST indicator.

Sgatjens — Mon, 19 Dec 2022 15:23:25 GMT

Hello

Based on your description it seems that you have to perform a software recovery

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

Please follow the link below to recover your switch:
How to perform a Software recovery on an ICX7150 switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Re: ICX 7150-C12P displays orange light for SYST indicator.

JitendraMehta — Mon, 19 Dec 2022 18:44:47 GMT

Thank you for your response. I treid to follow above link but got stuck at stage Start>type device manager>open>Ports (COM &LPT). I am not able to see any option called Ports and hence not able to establish communication between laptop and switch. I used LAN cable to do so. Please guide.

Re: ICX 7150-C12P displays orange light for SYST indicator.

Yarenis — Mon, 19 Dec 2022 19:20:16 GMT

Hi @ JitendraMehta

Seem the cable has not been recognized, please follow up the next steps:

1:Factory reset the Switch:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is still stuck in boot mode, let's download the driver first and reconnect the console cable back.

Brocade / Ruckus 7150 USB Serial driver Windows

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

3:If after installing the driver, the cable has still not been recognized, please share a picture of the Switch wire to the computer with the console cable and the COM importation displayed in the computer.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: ICX 7150-C12P displays orange light for SYST indicator.

JitendraMehta — Mon, 19 Dec 2022 20:03:48 GMT

After performing Reset device still keeps on BLINKING with ORANGE color. I installed the driver too but still don't see Ports option. Attaching screenshots as requested.

Re: ICX 7150-C12P displays orange light for SYST indicator.

Yarenis — Mon, 19 Dec 2022 22:15:24 GMT

Hi @ JitendraMehta

Thanks, the issue is that the connection is not going to work for console access, you need to use the type c / USB for the console, and that orange cable you will connect to the management port (the one at the top to the USB port), not the port you are using.

Note: please check the guide which explains the positions of the port and connections, take into consideration that the COM is detected by the console connection means USB/type C cable to access the Switch CLI, and the Ethernet cable from the switch management port to the computer is for the connectivity.

Console connection:

Ethernet connection for connectivity:

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: ICX 7150-C12P displays orange light for SYST indicator.

JitendraMehta — Mon, 19 Dec 2022 23:10:56 GMT

I was able to move forward after i installed the driver and connected both the cables but when i ran the commands it says the host is not alive. What could be missing?

Re: ICX 7150-C12P displays orange light for SYST indicator.

Yarenis — Mon, 19 Dec 2022 23:23:20 GMT

Hi @JitendraMehta

Seems there is no connectivity between the computer and the Switch, please share the next.

From Switch run, the command

printenv

From the computer share the status IP address configuration

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: ICX 7150-C12P displays orange light for SYST indicator.

JitendraMehta — Mon, 19 Dec 2022 23:28:06 GMT

Attaching all necessary screenshots.

Re: ICX 7150-C12P displays orange light for SYST indicator.

Yarenis — Mon, 19 Dec 2022 23:40:32 GMT

Hi @ JitendraMehta

Thank you for the details provided, based on the troubleshooting you have done since the management port is not responding, the software recovery cannot be performed, this unit will be RMA (return merchandise authorization ), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Link:

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired