topic Re: Icx7150 c12 router no device connected in RUCKUS Support for Lennar Homes

Icx7150 c12 router no device connected

Wanjunzhi — Tue, 29 Nov 2022 20:44:45 GMT

the unleash app installed and is working, but it shows a pending switch: Icx7150 c12 router no device connected. When I clicked it, it asked username and password, I use “super” and “sp-admin” they are still sowing the information of the pending switch…. It seems the laptop connected to the AP; but my iPhone can never connected.

how to solve the problem?

Re: Icx7150 c12 router no device connected

BenBeck — Tue, 29 Nov 2022 20:52:49 GMT

Hey @Wanjunzhi

Are you in a Lennar home? Please confirm so I can direct this discussion properly.

Re: Icx7150 c12 router no device connected

Yarenis — Tue, 29 Nov 2022 21:24:56 GMT

Hi @Wanjunzhi

Can you confirm if from the Unleashed APP even if it's pending, the name of the switch it's showing as ICX7150-C12-Router instead of ICX7150-C12-Switch

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Icx7150 c12 router no device connected

Wanjunzhi — Wed, 30 Nov 2022 04:50:37 GMT

Thank you, Yarenis. Correct, it is showing router.

Re: Icx7150 c12 router no device connected

Wanjunzhi — Wed, 30 Nov 2022 04:51:55 GMT

thank you Ben. Yes, it’s Lennar home.

Re: Icx7150 c12 router no device connected

Vásquez_Fer — Wed, 30 Nov 2022 12:22:10 GMT

Hi @Wanjunzhi

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Thu, 01 Dec 2022 23:40:23 GMT

Hello there, I hope to find you well I am facing exactly the same problem you have, my ICX7150-C12 have no IP and appears as No connected devices. I was doing my best to follow the directions provided but I am completely clueless. Since this happened my internet is not working properly and many apps are not working well. I would like to know if you was able to fix it by yourself, and otherwise what can I do ? Thank you very much in advance.

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Thu, 01 Dec 2022 23:43:11 GMT

Hello I am an owner in a Lennar Home. 10 days ago a power outage happened here, since then my internet is not the same and nothing is working well. The problem seems to be linked ti tue ICX7150-C12 Router that indicates no devices connected and with no ip address. I tried to follow the steps described to fix this but I got completely lost. Please help

Re: Icx7150 c12 router no device connected

Yarenis — Thu, 01 Dec 2022 23:56:10 GMT

Hi @JUANJORGEBLANCO

Please, let us know in which part of the steps you got lost, and will be better to open a new post to start fresh.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Fri, 02 Dec 2022 00:01:21 GMT

Look I am a physician I just got into my unleash app and found that the ICX thing is not working. I don’t have any background to fix this issue. When I clicked the device in my Unleash app it is asking me for user and password and I don’t have it. The only event that happened before the outage was back in May 2021 when ATT came to install my internet service. I need to fix this because despite the ATT speed test is working fine my internet is not performing as it should. Please help.

Re: Icx7150 c12 router no device connected

Yarenis — Fri, 02 Dec 2022 00:48:08 GMT

Hi @JUANJORGEBLANCO

If from the APP the Switch it shown as ICX7150-C12-Router instead of ICX7150-C12-Switch is because after the power outage the Switch is booting from the wrong partition, let me add the guide to fix the issue.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Fri, 02 Dec 2022 05:23:32 GMT

This directions seemed to be easier to follow. However I can’t get into the device since any of the combinations of login and password worked out. Help

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Fri, 02 Dec 2022 12:57:16 GMT

Hello I tried but I can not get into the device since any of the conbinations provided worked out. The IP address is Please Help

Re: Icx7150 c12 router no device connected

Vásquez_Fer — Fri, 02 Dec 2022 12:50:47 GMT

Hi @JUANJORGEBLANCO

What is your internet provider? It looks like it's a wrong IP address. I know AT&T has something like IP passthrough that sometimes messes up the addressing of devices.

Best Regards

Fernando Vasquez

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Fri, 02 Dec 2022 12:47:04 GMT

My internet provider is ATT and when I go to that IP address a windows pop up from rackuten asking for login but ANY Of the options provided worked out to get into the switch / router setup

Re: Icx7150 c12 router no device connected

Vásquez_Fer — Fri, 02 Dec 2022 12:58:28 GMT

Hi @JUANJORGEBLANCO

I highly recommend you to disable IP passthrough from AT&T side, because the addressing (IP address) of the network will not be correct and may create some problems on the network.

Best Regards

Fernando vasquez

Re: Icx7150 c12 router no device connected

Vásquez_Fer — Fri, 02 Dec 2022 13:05:33 GMT

Hi @JUANJORGEBLANCO

Hope you are doing well !

Once you disable the IP pass trough please try this username: admin password : Lennar ( capital L 'Lennar' that should work

Best Regards

Fernando Vasquez

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Fri, 02 Dec 2022 13:06:07 GMT

Since I bought this apartment I haven’t had any issues. After the recently power outage this happened. I have no clue about how to disable the Switch/Router and the problem seems to be that is acting like a router and not as a switch. Something that have to be change in the setup. This is a Rackuten device. And I have been dealing with this for many days and I can not get into the setup. I consider that I don’t have to disable anything but have the support enough to fix the problem.

Re: Icx7150 c12 router no device connected

Vásquez_Fer — Fri, 02 Dec 2022 13:09:42 GMT

HI @JUANJORGEBLANCO

So please log in into the Switch via ssh the credentials should be username:admin password: Lennar , capital L ' Lennar' or try the following

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jH MTdo_hK4

Best Regards

Fernando Vasquez

Re: Icx7150 c12 router no device connected

JUANJORGEBLANCO — Fri, 02 Dec 2022 13:24:21 GMT

Ok. Someone from suppor called Yare nis wrote yesterday not only these set of user and password but many other combinations. None of them worked and these that you provide me didn’t work either. I just did the reset of the device as you indicated. And all the amber were blinking for a good minute and just stopped now. I can see an amber light on SYSTT and tren light on power. Now what ???? This is really time consuming. It should not be that complicated at all.