WAP not powering on

Nowlin09 — Thu, 15 Dec 2022 18:18:04 GMT

On 12/13/22 the WAPs were functioning properly. Came home from work on 12/14/22 and neither of my access points have lights and are not functioning. The switch has power and lights on it and there were no power outages in my area they just stopped working.

Re: WAP not powering on

Yarenis — Thu, 15 Dec 2022 18:35:40 GMT

Hi @ Nowlin09

If the SYS light in the switch is Orange/Amber, the Switch may be stuck in boot mode, please confirm if other devices that required power are getting power or if only the Access points are affected, also confirm if the Switch works for data transfer by connecting a computer if works our issue is that the ICX 7150 Switch have the PoE(power over Ethernet) disabled, so let me add both guides to fix those issues.

1:Switch is stuck in boot mode, the Switch does not transfer data or power and the SYS light is Orange/Amber, in order to fix it, you need to get access via the console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

2:If the Switch works for data but does transfer power, you need to enable the PoE, let me add the guide.

How to check the PoE status and provide the logs in case there is a failure via web access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-check-the-PoE-status-and-provide-the-logs-in-case-that/td-p/49945

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: WAP not powering on

Nowlin09 — Sun, 18 Dec 2022 18:02:16 GMT

thank you!

topic Re: WAP not powering on in RUCKUS Support for Lennar Homes

WAP not powering on

Re: WAP not powering on

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

How to check the PoE status and provide the logs in case there is a failure via web access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-check-the-PoE-status-and-provide-the-logs-in-case-that/td-p/49945

Re: WAP not powering on