topic Re: Unleashed - can't log on in RUCKUS Support for Lennar Homes

Unleashed - can't log on

scott_larson_1i — Thu, 15 Dec 2022 21:48:32 GMT

Hi,

I am a Lennar homeowner with at ICX 7150 -C12P switch and two access points. I have used Unleashed to define my APs and Wireless network. I have not used it for approximately 6 to 9 months.

When I tried to log on today I received "Error! Login failed. Destination P is not an Unleashed IP". I rebooted everything and still cannot get in. Nothing to my knowledge should have changed the IP or ??

Any used to log in via my browser and that is not working either.

Everything else appears to be working fine.

Thank You

Re: Unleashed - can't log on

scott_larson_1i — Thu, 15 Dec 2022 21:51:31 GMT

When I try to connect via my browser I get "unleashed.ruckuswireless.com refused to connect."

Re: Unleashed - can't log on

Yarenis — Thu, 15 Dec 2022 22:50:14 GMT

Hi @ scott_larson_1i

Thank you for the details provided, please follow up on the next steps.

1:If you can see the SSID/Wi-Fi ID, please connect and try to gain access to unleashed.ruckuswireless.com using another web browser, if the page still refuses, find the IP address of the Access Points then copy and paste it in the URL web Browser, let me add a guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:If you cannot even see the SSID/Wi-Fi ID, Wire a computer directly to the ICX7150 Switch and try the same with the unleashed.ruckuswireless.com site or the IP address of one of the Access Points, if you do no recall the credentials try the next bundle.

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Unleashed - can't log on

scott_larson_1i — Fri, 16 Dec 2022 19:26:28 GMT

Thank you. I will try this today.

If I have to wire directly to the switch, which port(s) do I wire it to?

Re: Unleashed - can't log on

Vásquez_Fer — Fri, 16 Dec 2022 19:39:19 GMT

Hi @scott_larson_1i

You can be wired or wireless from your local router ISP or Connected directly into the Ruckus witch to try to find the IP address from the Access Points

Best Regards

Fernando Vasquez

Re: Unleashed - can't log on

scott_larson_1i — Sat, 17 Dec 2022 00:54:42 GMT

Hi,

Still having issues. Same result wireless or hardwired into switch.

Unleashed.ruckuswireless.com -à The site can’t be reached

192.168.0.32 & 192.168.0.48 (I believe these are the APs) – refused to connect

Re: Unleashed - can't log on

Yarenis — Mon, 19 Dec 2022 23:00:39 GMT

Hi @ scott_larson_1i

Please confirm that those are the IP addresses of the Access Points, take into consideration that the reason you need to know the IP address of the Access Points, is that you will search for those IP addresses instead of the website unleashed.ruckuswireless.com

Note: if the issue persisted, please share the screenshots of the error and run the next commands from your computer.

Type CMD on the start button in your Windows computer>and run the command ping <IP address of the access point>share the results

Run the command ipcofig> share the results

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Unleashed - can't log on

OBTPH — Thu, 13 Mar 2025 19:15:44 GMT

None of these are working for me

what shall I do

Re: Unleashed - can't log on

Imran_ruckus — Thu, 13 Mar 2025 19:29:54 GMT

Hi @OBTPH
Greetings!!!

Thank you for contacting the RUCKUS Lennar Community forums support.

As this case was raised by @scott_larson_1i , which is old and now closed.

Please create a new post on RUCKUS Lennar Support with a detailed description of the issue and the steps you performed.

If not a Lennar home setup, please raise a post under RUCKUS Technologies section for a particular product.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.