topic Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting in RUCKUS Support for Lennar Homes

ICX7150-C12P System Light Amber, Power Light Green - Not Booting

massetclan21 — Fri, 16 Dec 2022 14:42:58 GMT

Hello all!

Hoping you can help! We have a Lennar house built in 2020. Our ONT is connected to our Router which connects to the Ruckus Switch (Model in title). The system light is solid amber and the power light is solid green. I have no link lights to the switch on either the router or the Ruckus switch.

I have power cycled the switch several times as well as attempted to reset the switch. Telnet into the HostName or IP address of the switch when connected via USB C or CAT6 cable fails. Putty also cannot find the device.

According to other posts, it seems as though the boot images may be corrupted and you may be able to telnet into it to fix it? However, we are unable to telnet into the switch.

Any help is appreciated!! Thanks!

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

Vásquez_Fer — Fri, 16 Dec 2022 14:59:19 GMT

Hi @massetclan21

On that case the RMA was approved since the USB console access did not work correctly.

But basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

massetclan21 — Fri, 16 Dec 2022 15:23:38 GMT

@vasquez_fer

I have tried the below steps. Resetting and/or power cycling the device showed no effect. Issue persists

I was able to download and install the requested drivers. I was finally able to connect to the device using Putty (I couldn't find the correct COM port). Upon attempting any commands in Putty (e.g. boot_primary or boot_secondary), the screen displayed jibberish (see attached). I waited for it to finish but now it is jjust showing a blinking cursor in Putty and it is not allowing me to type any commands.

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

Vásquez_Fer — Fri, 16 Dec 2022 15:34:45 GMT

Hi @massetclan21

Please try to disconnect and reconnect the unit from the power source and let me know the results

Best Regards

Fernando Vasquez

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

massetclan21 — Fri, 16 Dec 2022 15:42:31 GMT

Hello @vasquez_fer,

That is producing the same results. It is still not booting at all.

Thanks!

Patty

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

Vásquez_Fer — Fri, 16 Dec 2022 15:44:19 GMT

Hi @massetclan21

Also try to use mobaxterm and share a screenshot on the chat just to discard any issues with Putty.

That will be the last step

Best Regards

Fernando Vasquez

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

massetclan21 — Fri, 16 Dec 2022 15:56:00 GMT

@vasquez_fer,

It looks like we may have a corrupt boot drive?

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

Vásquez_Fer — Fri, 16 Dec 2022 16:02:52 GMT

Hi @massetclan21

This unit Should be RMA (return merchandise authorization) in simple words replace it based on the troubleshooting done.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

massetclan21 — Fri, 16 Dec 2022 16:13:23 GMT

@vasquez_fer,

Thank you so much for all of your help. I think the boot device may just be corrupt. Appreciate the help.

Thanks!

Patty

Re: ICX7150-C12P System Light Amber, Power Light Green - Not Booting

Vásquez_Fer — Fri, 16 Dec 2022 16:17:06 GMT

Hi @massetclan21

Most possible console access is damaged or device should be corrupted.

Feel free to mark this post as solution , if you have any other query please feel free to contact us through the forum.

Best Regards

Fernando Vasquez