topic Re: Ruckus and onward internet in RUCKUS Support for Lennar Homes

Ruckus and onward internet

Amack2199 — Wed, 14 Dec 2022 23:42:21 GMT

I live in a Lennar home, and we recently switched our Internet to onward fiber. Since switching, I am having issues with the ruckus a P extenders. It seems that it doesn’t like to play well with the new router. Any suggestions?

Re: Ruckus and onward internet

Yarenis — Thu, 15 Dec 2022 00:33:40 GMT

Hi @Amack2199

Can you describe in more detail the problem, because by default what the access points require from the new router is to pass the traffic to the Internet, also that the new router will be the device in charge of providing the IP addresses for all the devices connected to your wireless or wired network?

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus and onward internet

Amack2199 — Thu, 15 Dec 2022 06:33:16 GMT

So when i switched to fiber and connected my new internet to the AP I’m only getting speeds of up to 100 mb. Without the ruckus, my speeds are upwards of 600 mb.

Re: Ruckus and onward internet

Squozen — Thu, 15 Dec 2022 08:40:17 GMT

Check that the ethernet cable is actually negotiating to a gigabit. Sounds like it's at 100Mbps.

Re: Ruckus and onward internet

Vásquez_Fer — Thu, 15 Dec 2022 12:15:21 GMT

Hi @Amack2199

As @Squozen said please verify that the Ethernet cable is good. Many times it is damaged at one of the ends and that is why you do not get the desired speed.

Best Regards

Fernando Vasquez

Re: Ruckus and onward internet

Amack2199 — Thu, 15 Dec 2022 19:11:43 GMT

I checked the Ethernet cables and they appear to be good. The cable from the modem to the router is a yellow CAT 5 Ethernet cord, the cord from the router to the Ruckus system is black and labeled as ansi/tia-568-c.2 does that black cord support speeds over 100?

Re: Ruckus and onward internet

Vásquez_Fer — Thu, 15 Dec 2022 20:17:59 GMT

Hi @Amack2199

ANSI/TIA-568-C.2 ( focuses on components of balanced twisted-pair ) It is a category of ethernet cables but it does not indicate which category of that CAT cable you have.

What you can do is to connect an Ethernet cable, plug it into the Ruckus switch and check the speed between ICX 7150 -C12 P and PC or any device

The best thing would be to check both ends of the Access Points since if something the cables are not well connected in the plastic piece , this will affect the transmission speed.

You could also check on the Ruckus Switch if the port LEDs are amber or green in case the switch detects a problem.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-6EB6E001-BD47-4F33-BD37-708444AB80E1.html

Best Regards

Fernando vasquez

Re: Ruckus and onward internet

Squozen — Thu, 15 Dec 2022 19:26:45 GMT

I meant to check on the switch that the port is actually negotiating a gigabit speed. Colour means absolutely nothing.

Re: Ruckus and onward internet

Vásquez_Fer — Thu, 15 Dec 2022 19:31:51 GMT

Hi @Squozen

If there is any error ( speed or physical ) on the port that goes to an end device the Switch can detected and put that link in to steady amber

Possible causes of errors that you should check and attempt to fix include:

External factors (such as faulty or loose cables, bad optics, and environmental electromagnetic factors).
Configuration issues (such as mismatch in duplex settings).

Best Regards

Fernando Vasquez

Re: Ruckus and onward internet

Amack2199 — Thu, 15 Dec 2022 22:07:38 GMT

All of my AP lights are solid green but it doesn’t appear that there are extending the coverage. I can get speeds of 5-600 mb now when I’m standing right next to the router but when i walk and stand under the AP the speeds drop to the 90’s again. Could this be a router issue?

Re: Ruckus and onward internet

Amack2199 — Thu, 15 Dec 2022 22:08:17 GMT

Also I’ve checked all the ports and cable connections, they all seem to be in good condition to me.

Re: Ruckus and onward internet

Yarenis — Thu, 15 Dec 2022 22:21:34 GMT

Hi @ Amack2199

A simple way to check this is to connect a computer directly to the ICX 7150 switch and perform a speed test to see if the problem originates in the switch or only when you are connected to the access points wirelessly.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus and onward internet

Squozen — Thu, 15 Dec 2022 22:37:58 GMT

It sounds like the router has wifi on and you’re connecting to it instead of the Ruckus. Have you logged into the AP and checked that you’re definitely connecting to its SSID?

Re: Ruckus and onward internet

Amack2199 — Thu, 15 Dec 2022 22:51:52 GMT

That may be the problem 🤔 how do i ensure I’m connected to the ruckus and not the router’s WiFi? Where can i check that in the ruckus app?

Re: Ruckus and onward internet

Yarenis — Thu, 15 Dec 2022 23:07:24 GMT

Hi @ Amack2199

Wire the computer and then try to access the manage page unleashed.ruckuswireless.com by logging in with the credential you must know if you don't know, I will provide some default ones, then you can check the name of the SSID and what are the current devices connected, if for some reason the web unleashed.ruckuswireless.com is not working you need to find the IP address of one of the access points and paste it in the URL bar (will bring you to the login page as well), I will add a guide too.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Credentials:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus and onward internet

Amack2199 — Sat, 17 Dec 2022 17:27:59 GMT

I have no way of hardwiring a computer but i can logon with my laptop connected via WiFi.

Re: Ruckus and onward internet

Yarenis — Mon, 19 Dec 2022 23:04:14 GMT

Hi @Amack2199

Sure, any option will work as long you are in the same subnet/network as the access point you will be Abel reach the management page unleashed.ruckuswireless.com

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired