topic Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ... in RUCKUS Support for Lennar Homes

I still cannot find a way to reply to all the email requests I'm getting getting from ruckus support

Hankster — Thu, 06 Aug 2026 16:18:01 GMT

I keep getting email requests and replies from ruckus but every time I reply, the email bounces from no-reply.
How on earth do you interact with ruckus??
Hank

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Imran_ruckus — Thu, 06 Aug 2026 16:19:25 GMT

Hi @Hankster

Greetings!!!

Thank you for sharing the requested information.

I have requested some information on Private chat, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

https://community.ruckuswireless.com/

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Hankster — Thu, 06 Aug 2026 16:25:36 GMT

I cannot find the icon shown on your screenshot

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Imran_ruckus — Thu, 06 Aug 2026 16:44:33 GMT

Hi @Hankster,

Thank you for the update.

You will need to sign in to the Community first before you can access it. Could you please log in and check again?

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Hankster — Thu, 06 Aug 2026 17:21:14 GMT

I cannot find the private chat icon that you displayed in your screenshot.
I believe I've logged in because it shows me all my posts.
I was requested to provide name, address etc for an rma. I've been trying to reply all morning.
Here it is again:

Harry Westerman
336 Picasso Trl
Mt. Holly NC 28120
USA
804-895-4111
hank.westerman@gmail.com

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Yarenis — Thu, 06 Aug 2026 18:58:56 GMT

Hi @Hankster

Can you share the serial number?

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Hankster — Thu, 06 Aug 2026 19:23:20 GMT

This unit is strapped in place in a closet. No sn on the front or back. There is a MAC address on the back. Is it on the bottom?

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Hankster — Thu, 06 Aug 2026 19:40:25 GMT

Serial number FEK3817Q01G

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Yarenis — Thu, 06 Aug 2026 20:06:53 GMT

Hi @Hankster

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Hankster — Thu, 06 Aug 2026 20:35:38 GMT

How do I receive a private message?

Re: I still cannot find a way to reply to all the email requests I'm getting getting from ruckus ...

Yarenis — Thu, 06 Aug 2026 21:52:59 GMT

Hi @Hankster

It should appear from here: