topic Re: ICX 7150-C12P Ethernet ports warped without external damage in RUCKUS Support for Lennar Homes

ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Thu, 30 Jul 2026 00:33:40 GMT

am hoping a Ruckus representative can help with this hardware failure.

My ICX 7150-C12P was installed in an IT cabinet. It did not fall or suffer any known mechanical damage. The switch still boots normally, its enclosure is undamaged, and none of the other equipment in the cabinet was affected.

However, the plastic inside the Ethernet ports has become severely warped, as shown in the attached photo. The damage appears to be heat-related and localized around the port assembly.

As result, none of the ports work any more. Could someone from Ruckus please advise whether this unit should be replaced and how I can open or escalate a support case? I can provide the serial number, purchase information, CLI output, logs, and additional photos privately if needed.

Photo

Re: ICX 7150-C12P Ethernet ports warped without external damage

BenBeck — Thu, 30 Jul 2026 13:46:17 GMT

I can't see the picture, but please open a support case so this can be looked at properly.

Re: ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Thu, 30 Jul 2026 21:38:56 GMT

Thank you so much Ben - I've opened case 02327891 and attached a picture in the case notes.

Re: ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Thu, 30 Jul 2026 22:10:39 GMT

Ben, I'm in a loop - they closed my case saying I need to go to community support.

Re: ICX 7150-C12P Ethernet ports warped without external damage

BenBeck — Fri, 31 Jul 2026 14:42:17 GMT

Hey There. I didn't realize you were a Lennar owner. Let me ping that team and have someone who works those issues respond here.

Re: ICX 7150-C12P Ethernet ports warped without external damage

Imran_ruckus — Mon, 03 Aug 2026 21:01:03 GMT

Hi @dnarain

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Ethernet ports warped without external damage

Imran_ruckus — Wed, 05 Aug 2026 19:40:15 GMT

Hi @dnarain

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Wed, 05 Aug 2026 19:53:37 GMT

Hi @imran_ruckus - apologies, I've been on the road and the router is at home. I'll send the video on Friday.

Re: ICX 7150-C12P Ethernet ports warped without external damage

Imran_ruckus — Wed, 05 Aug 2026 19:56:46 GMT

Hi @dnarain

Thank you for the update.

Sure, please send the requested details at your early convenience.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Wed, 05 Aug 2026 22:43:55 GMT

@imran_ruckus

The video is here: https://drive.google.com/file/d/1zj6qP-VHIgOEOZaW82GTtLJ9EHzDsYOJ/view?usp=sharing

Re: ICX 7150-C12P Ethernet ports warped without external damage

Yarenis — Wed, 05 Aug 2026 22:52:11 GMT

Hi @dnarain

Thank you for the information you’ve provided. It seems the Switch has frozen during start-up. Could you try performing a full factory reset and let me know the results of the test? I’ll send you the guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Wed, 05 Aug 2026 22:54:58 GMT

Thank you @yarenis - I'll try this and let you know.

I also flipped the switch up a bit in the video so you could see that it was physically damaged - Its not fallen down, wasn't subjected to excess heat.

in all cases, I'll perform the rreset and let you know what happens in a day.

Re: ICX 7150-C12P Ethernet ports warped without external damage

dnarain — Thu, 06 Aug 2026 03:38:37 GMT

@yarenis - the hard reset did nothing.

I finally was able to figure out how to get my mac connected to the console port (FYI - Mac -> USB-C to USB-A Converter ->USB-A->USB-C is the only thing that worked)

I see this on the console:

4 ecc_errors after reading 18b8000:18b9800
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 58b8000:58b9800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

Re: ICX 7150-C12P Ethernet ports warped without external damage

Yarenis — Thu, 06 Aug 2026 14:18:38 GMT

HI @dnarain

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, even after a factory reset

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Ethernet ports warped without external damage

Yarenis — Thu, 06 Aug 2026 19:06:31 GMT

Hi@dnarain

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Ethernet ports warped without external damage

Imran_ruckus — Fri, 07 Aug 2026 21:14:16 GMT

Hi @dnarain

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support