topic Re: Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue in RUCKUS Support for Lennar Homes

Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue

eldmattd — Wed, 05 Aug 2026 01:47:21 GMT

I am upgrading firmware via USB. I have completed through Figure 20: Boot Switch from Secondary Partition. So, secondary partition version is 8095g. I remoted in to the Switch previously via NC command in Terminal (Macbook). It did not require a user name/password. After the upgrade, I am trying to remote in and NC command no longer supported in that version. SSH and Web remote-in options are supported but require a username and password. I have tried ALL known combinations with no luck. 8095g Release notes show user name is "super" with "sp-admin" but that did not work. The username and password on my home's access panel did not work. I cannot get in. Any ideas?

Re: Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue

cmak — Wed, 05 Aug 2026 13:09:19 GMT

You may try those default login combination.

Reference: https://support.ruckuswireless.com/articles/000015153

Worst case, you may factory default it
Reference:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Re: Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue

Yarenis — Wed, 05 Aug 2026 14:08:00 GMT

Hi @eldmattd

Thank you for the details provided. Please follow up with the next guides to recover access. By default, the new version requires authentication, and once it's upgraded, it will ask to change the password; by default, the user must be super:

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

https://support.ruckuswireless.com/articles/000015153

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Best regards,

RUCKUS | Lennar Home Community Support

Re: Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue

eldmattd — Wed, 05 Aug 2026 23:20:21 GMT

Hi Yarenis, thanks for the reply. I already reviewed that page and tried all combinations of default user name and passwords with no luck. It's odd because I am 99% confident that I never changed the user name or password to my Switch. I'd hate to have to do a factory reset and try it all over again but it sounds like that's my only option.

Re: Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue

Yarenis — Thu, 06 Aug 2026 14:43:27 GMT

Hi @eldmattd

Factory reset will be one option, the other will be follow up the password recovery process, owever console access must be required, let me share the steps:

1. Gain console access