topic Re: Ruckus ICX 7150-C12P not working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P not working

todd_l_nichols — Sat, 01 Aug 2026 18:14:53 GMT

The back of my Ruckus panel “SYST” light cycles through green and amber. It’s stuck in boot mode. I have tried the reset procedure several times and it doesn’t fix the problem. Some digging in ChatGPT said that it needs a firmware update but Ruckus doesn’t send technicians nor does it offer phone support. I’m not sure what to do. Does anyone know if this is under warranty? I bought my new Lennar house in 2019 and up until now things have worked.

Re: Ruckus ICX 7150-C12P not working

MariaC862 — Tue, 04 Aug 2026 20:07:31 GMT

Hi todd_l_nichols,

Thank you for posting, for the issue described I recommend trying these steps:

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

Let me know how it goes and if you have any questions.

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Wed, 05 Aug 2026 20:56:50 GMT

Hi @todd_l_nichols

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P not working

todd_l_nichols — Thu, 06 Aug 2026 01:15:37 GMT

I tried your troubleshooting steps and they did not work. Please mail me a new system so I can install it. Thank you.

Re: Ruckus ICX 7150-C12P not working

Yarenis — Fri, 07 Aug 2026 15:05:08 GMT

Hi @todd_l_nichols

If you follow up on the software recovery process, please share the failure logs you encounter during the process

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Fri, 07 Aug 2026 21:20:09 GMT

Hi @todd_l_nichols

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support