topic Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue in RUCKUS Support for Lennar Homes

Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

eeeenz24 — Thu, 30 Jul 2026 05:08:37 GMT

Hello,
My Ruckus ICX 7150-C12P switch is stuck in a boot loop (blinking orange to green every 10–15 minutes) and dropping my internet connection completely.
I have performed over 10 manual factory pin-resets, but the issue persists.
Please send a technician or assist me with an RMA replacement for this defective unit as soon as possible.
Thank you,
Inna Louise Relloso

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

JASPER84 — Thu, 30 Jul 2026 14:44:39 GMT

This appears to be a BIGGER issue than any one home setup. Several people are experiencing the same issue and seeking assistance to remedy. Clearly, the factory reset we're being asked to perform is not helpful. Hopefully we'll see some useful guidance and support soon. Please help us out quickly, Ruckus Team. Thanks!

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Sgatjens — Thu, 30 Jul 2026 15:04:00 GMT

Hello @eeeenz24

Could you please follow the steps provided on the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if the issue persists after that

RUCKUS | Lennar Home Community Support

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Sgatjens — Thu, 30 Jul 2026 15:05:01 GMT

Hello @JASPER84

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @eeeenz24

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

eeeenz24 — Thu, 30 Jul 2026 15:07:12 GMT

I already tried all of this yesterday for the past 4 hours and none are working. Can I just please have a replacement since no technician is available.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

eeeenz24 — Thu, 30 Jul 2026 15:09:54 GMT

I did all of this yesterday and it is still faulty.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

eeeenz24 — Thu, 30 Jul 2026 15:11:21 GMT

The hardware won't even connect to my Windows laptop (Surface laptop). I did not see anything.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Sgatjens — Thu, 30 Jul 2026 15:12:20 GMT

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

NorthJa — Thu, 30 Jul 2026 22:06:28 GMT

I have the same issue has anyone actually have recommendations on fixing this? “Resetting 40” times seems outrageous.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

JASPER84 — Thu, 30 Jul 2026 22:18:10 GMT

Seriously, looks like we're all having the same issue and no one I've seen has had success with following the reset instructions.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Sgatjens — Fri, 31 Jul 2026 15:49:05 GMT

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,

RUCKUS | Lennar Home Community Support

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Sgatjens — Fri, 31 Jul 2026 15:49:50 GMT

Hello @NorthJa
Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @eeeenz24

Thank you again for your understanding.

Best regards,

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Sgatjens — Fri, 31 Jul 2026 15:50:16 GMT

Hello @JASPER84
Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @eeeenz24

Thank you again for your understanding.

Best regards,

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Typo87 — Fri, 31 Jul 2026 21:20:26 GMT

Wait, how is this possible. We started having the same issue 2 nights ago. lennar home, 7150 in the basement, yellow light and dropping internet. I was here reading this post for ideas when I realized these are posts from the last day or two, also lennar people, with the exact same problem. I figured my Ruckus switch was just starting to fail. How can we all be having the same problem on the same day? We all suddenly need an RMA hardware replacement at exactly the same time? There has to be an explanation for this.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

Typo87 — Fri, 31 Jul 2026 21:21:28 GMT

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

mfalam84 — Fri, 31 Jul 2026 21:39:56 GMT

This seems like an issue resulting from some software update. Ruckus really needs to prioritize it and share a fix ASAP.

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

eeeenz24 — Fri, 31 Jul 2026 22:15:10 GMT

Huh interesting

Re: Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

wiretail — Fri, 31 Jul 2026 23:32:17 GMT

Are you on the latest firmware? What about the switch firmware and PoE firmware? Do the unleashed logs or Events page show anything. Have you logged into the unleashed admin?