topic Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

spandsandu — Wed, 29 Jul 2026 02:55:05 GMT

Tried multiple restarts. Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

MariaC862 — Wed, 29 Jul 2026 15:36:54 GMT

Hi Spandsandu,

Thank you for posting, could you please share more details of the issue?

When you say "disconnecting" do you mean the internet access gets briefly interrupted?

Did this issue start after making any changes or a power outage?

Does this issue impact both, wireless and wired devices?

This info will help me provide the best troubleshooting steps to resolve the issue.

Also, you may want to check this knowledge: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

spandsandu — Thu, 30 Jul 2026 10:51:35 GMT

Please find my answers below regarding the issues with my Ruckus ICX 7150-C12P:

When you say "disconnecting" do you mean the internet access gets briefly interrupted?
Yes, all devices lose internet access. I initially suspected my internet service provider and contacted them, but after a couple of visits, we confirmed the issue is with the Ruckus device.

Did this issue start after making any changes or a power outage?
I changed my internet service provider early June, more than a month ago, but I only started seeing this issue within the last 7 days.

Does this issue impact both, wireless and wired devices?
Yes, it impacts both wireless and wired devices.

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

MariaC862 — Thu, 30 Jul 2026 20:47:01 GMT

Thank you for those details.

Based on your description, I consider the issue could be the same as the link I shared earlier. Please review it and let us know if any additional assistance is required.

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

spandsandu — Mon, 03 Aug 2026 03:28:41 GMT

I tried your steps. I could see below.

SSH@ICX7150-C12 Switch>

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

MariaC862 — Mon, 03 Aug 2026 19:54:13 GMT

Thank you for the update, that confirms the switch is in fact on switch image.

Do you still see any connectivity/performance issues?

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

spandsandu — Tue, 04 Aug 2026 02:38:51 GMT

Yes. Same issue.

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

MariaC862 — Tue, 04 Aug 2026 13:22:06 GMT

Understood, please try this step:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Let me know how it goes and if you have any questions.

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

Imran_ruckus — Wed, 05 Aug 2026 20:43:40 GMT

Hi @spandsandu

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

spandsandu — Wed, 05 Aug 2026 21:35:51 GMT

I have tried steps shared to upgrade the firmware. After that it being 12 hours, I don’t see any connection drop. Thanks for assisting to resolve the issue.

Re: Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

Yarenis — Wed, 05 Aug 2026 22:08:49 GMT

Hi @spandsandu

I am glad the issue is no longer present post-upgrade. I will close the post.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support