ICX-7510 Switch Disconnected - Lennar Homes

Rathda — Mon, 28 Nov 2022 23:27:26 GMT

Help! Noticed web pages were slow at loading and realized after weeks my switch is shown as disconnected through the unleashed app and website. Unsure of how to get this reconnected. I’m not IT savvy but tech savvy; a dumbed down response would be greatly appreciated!

Re: ICX-7510 Switch Disconnected - Lennar Homes

BenBeck — Tue, 29 Nov 2022 00:46:04 GMT

*moved to Lennar forum

Re: ICX-7510 Switch Disconnected - Lennar Homes

Vásquez_Fer — Tue, 29 Nov 2022 12:38:45 GMT

/Hi @Rathda

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: ICX-7510 Switch Disconnected - Lennar Homes

Finnejo — Tue, 13 Dec 2022 00:00:13 GMT

I've downloaded Putty and MobaXterm and I'm able to get to the point where it's asking me for login username but when I enter all of the suggested options for SSH or Telnet it asks for a password and then it's like my keyboard is disabled and I can't enter any command in that field.

Re: ICX-7510 Switch Disconnected - Lennar Homes

Finnejo — Wed, 14 Dec 2022 19:43:05 GMT

Does anyone ever respond here?

Re: ICX-7510 Switch Disconnected - Lennar Homes

BenBeck — Wed, 14 Dec 2022 19:54:57 GMT

Hey @finnejo,

When you are typing a password, it will be masked/hidden. Your keystrokes will still be entered (assuming you are seeing a prompt).

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ICX-7510 Switch Disconnected - Lennar Homes

Re: ICX-7510 Switch Disconnected - Lennar Homes

Re: ICX-7510 Switch Disconnected - Lennar Homes

Re: ICX-7510 Switch Disconnected - Lennar Homes

Re: ICX-7510 Switch Disconnected - Lennar Homes

Re: ICX-7510 Switch Disconnected - Lennar Homes