topic Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection in RUCKUS Support for Lennar Homes

Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Mon, 27 Jul 2026 21:37:05 GMT

Need a new replacement switched sent covered by lifetime warranty

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

rpatra3011 — Mon, 27 Jul 2026 23:16:33 GMT

Lennar Owner - I have similar issue..

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

rkdean — Wed, 29 Jul 2026 15:18:50 GMT

also a Lennar owner and having the same issue. I also work from home so very inconvenient to have connection dropped every few minutes.

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Thu, 30 Jul 2026 16:28:03 GMT

Hi @Sac7119

I understand that the switch is dropping the Power over Ethernet (PoE) signal. Before proceeding with a unit replacement, we need to run a few diagnostic steps to determine whether this is a software or hardware issue.

Please follow the steps below to capture the necessary information:

1. Access the Switch: Log into the switch interface (via SSH or Console), let me add the guides for this.

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

2. Gather System Logs: Once logged in, please run and share the output for the following commands:

show version

show flash

show chassis

show inline power

show inline power detail

show log

Once we review these output details, we can identify the root cause and determine the next best step for resolution.

Best regards,

RUCKUS | Lennar Home Community Support

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Thu, 30 Jul 2026 16:30:56 GMT

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ Sac7119

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Imran_ruckus — Wed, 05 Aug 2026 19:50:30 GMT

Hi @Sac7119

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

rpatra3011 — Wed, 05 Aug 2026 20:06:09 GMT

Multiple Rebooting ICX switch didn’t help..

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Wed, 05 Aug 2026 21:10:56 GMT

I have tried all of the above and checked all the access points… the main ruckus router box is failing. Internet drop every few minutes constantly now. I had to switch back to my Internet router because the ruckus box no longer works. I need a replacement ASAP based on my lifetime warranty.

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Wed, 05 Aug 2026 22:11:14 GMT

Hi @rpatra3011

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Wed, 05 Aug 2026 22:15:37 GMT

Hi @Sac7119

If you were able to gain CLI access, please share the next log of the failure. If the CLI access via console is not responding. Please share a picture of the status of the Switch.

show version

show flash

show log

show poe detail

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Wed, 05 Aug 2026 23:06:35 GMT

I can’t get into anything because the box doesn’t stay connected long enough for anything to be pulled up. I can not access the unleashed app or admin site because the signal drops too quickly.

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Wed, 05 Aug 2026 23:08:04 GMT

I tried a cheaper PoE router to see if it would work and it does with the current ruckus access points. (No dropping of wifi) So again that tells me it is the main ruckus router box that is the problem.

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Thu, 06 Aug 2026 14:35:18 GMT

Hi @Sac7119

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful since the unit is in a constant boot loop.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Thu, 06 Aug 2026 15:04:19 GMT

I went to the private message section and I don't see a message there or a way to send a message.

Thanks!

Sam

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Thu, 06 Aug 2026 15:07:56 GMT

Hi @Sac7119

Let's share the screenshot and send the private message back

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Thu, 06 Aug 2026 15:11:15 GMT

Nevermind, I figured it out

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Thu, 06 Aug 2026 15:11:57 GMT

Hi @Sac7119

Perfect, I will hold for the details

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Fri, 07 Aug 2026 17:56:56 GMT

I sent a private message but haven’t received a reply, when should I expect a reply to the message?

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Yarenis — Fri, 07 Aug 2026 18:35:02 GMT

Hi @Sac7119

I resent the message with the private details we need.

Re: Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119 — Fri, 07 Aug 2026 19:52:36 GMT

I am sorry for being annoying but when I go to my messages it doesn't let me scroll down so I can't access the message you sent. I have tried on my phone, my laptop, on google and on edge and no matter what this is all I can see (I can't even see the message I originally sent in my sent folder):