https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-interact-with-support/m-p/115096#M32582 Dear support team, MariaC862 responded<BR />So I spent some time reading through the threads about somehow connecting with some terminal software and using a command line to change the mode...<BR />Way too difficult for 98% of the population.<BR />Is there some other way?<BR />I read somewhere else that a factory reset might fix it. Nope, went through that process and the switch keeps dropping out.<BR />Is there a process to have it swapped with a refurbished unit? Anything else?<BR />MariaC862 asked to let her know how it went but the email reply was to a no-reply address.<BR />Thanks, Hank Wed, 29 Jul 2026 21:50:00 GMT Hankster 2026-07-29T21:50:00Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-interact-with-support/m-p/115096#M32582 Dear support team, MariaC862 responded<BR />So I spent some time reading through the threads about somehow connecting with some terminal software and using a command line to change the mode...<BR />Way too difficult for 98% of the population.<BR />Is there some other way?<BR />I read somewhere else that a factory reset might fix it. Nope, went through that process and the switch keeps dropping out.<BR />Is there a process to have it swapped with a refurbished unit? Anything else?<BR />MariaC862 asked to let her know how it went but the email reply was to a no-reply address.<BR />Thanks, Hank Wed, 29 Jul 2026 21:50:00 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-interact-with-support/m-p/115096#M32582 Hankster 2026-07-29T21:50:00Z