Our home rukus internet device is on and off constantly. How do we fix it

rishi — Wed, 29 Jul 2026 21:26:33 GMT

Re: Our home rukus internet device is on and off constantly. How do we fix it

Sgatjens — Thu, 30 Jul 2026 15:41:56 GMT

Hello @rishi
Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
RUCKUS | Lennar Home Community Support

topic Our home rukus internet device is on and off constantly. How do we fix it in RUCKUS Support for Lennar Homes

Our home rukus internet device is on and off constantly. How do we fix it

Re: Our home rukus internet device is on and off constantly. How do we fix it