topic Re: Ruckus Switch is no longer working. in RUCKUS Support for Lennar Homes

Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 17:41:35 GMT

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer. How do I get this done. Thank you

Re: Ruckus Switch is no longer working.

Yarenis — Wed, 14 Dec 2022 17:55:25 GMT

Hi @wlobbjr

Please describe what is the issue you have with the switch.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 18:05:11 GMT

Hello Good Day

The problem is that the internet / wif just stops working. Anything that is either hardwired or attached to the Ruckus wifi in the house just stops working. I then switch to the Cox Cable router / wifi directly and everything works. The tech for SST did a software update on the Ruckus system and that did not solve the problem. I have placed a Netgear 8 port POE switch in place of the Ruckus switch and everything has been working fine again. So I know that the 2 Ruckus wifi access points I have in the house are working fine, and everything that is hardwired to the ethernet points in the house are working fine as well.

Re: Ruckus Switch is no longer working.

Yarenis — Wed, 14 Dec 2022 18:13:43 GMT

Hi @ wlobbjr

Please connect the ICX7150 Switch to the COX router to be online, and follow the guide I am going to share, because the way you describe the problem is that the switch is booting from the routing code partition and it can be fixed, please follow the guide, if you have any problem please share the errors.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 18:37:29 GMT

Good Day

I just ran thru the instructions sent and according to the switch, it was already booting from the SPS and not the SPR. I rcvd no error messages.

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 18:40:51 GMT

I am not showing the switch as being connected (first-retrieving) ststus

Re: Ruckus Switch is no longer working.

Yarenis — Wed, 14 Dec 2022 19:03:14 GMT

Hi @wlobbjr

Please share the status of the flash and the logs, because we can just replace the Switch for hardware problems.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 19:07:11 GMT

Where should I send the logs to? And I do not see how to show the flash

Re: Ruckus Switch is no longer working.

Yarenis — Wed, 14 Dec 2022 19:17:18 GMT

Hi @wlobbjr

Let me add the options to share the logs and flash information from CLI or web GUI, and just paste the information here in this post.

From WEB GUI access:

Check what you have in the flash:

click on Monitor on the left > Flash > Flash Information

Check from which partition are you booting:

click on Monitor on the left >device

Check system logs:

Hit monitor>system log

Now if you are from CLI access, run the next commands

show version

show flash

show poe

show logs

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 21:43:07 GMT

Time StampSeverityMessageJan 1 00:06:15debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:58debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:42debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:26debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:10debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:07informationalSecurity: Web login by admin from src IP 192.168.0.8Jan 1 00:04:54informationalDHCPC: ICX7150-C12-Router configured with ip-address 192.168.0.125; subnet mask 255.255.255.0 on port 1/1/6Jan 1 00:04:54debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:04:54informationalPORT: 1/1/6, added ip address 192.168.0.125 by un-authenticated user from console session.Jan 1 00:04:29debuggingDHCPC: starting dhcp client service on 656 port(s)Jan 1 00:04:27informationalPORT: 1/1/3, removed ip address 192.168.0.125 by un-authenticated user from console session.Jan 1 00:04:27notificationVRF: Router id changed for VRF default-vrf from 192.168.0.125 to 0.0.0.0Jan 1 00:04:27debuggingDHCPC: sent DHCP-RELEASE message on port 1/1/3Jan 1 00:03:37informationalSystem: Interface ethernet 1/1/6, state upJan 1 00:03:37informationalSystem: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is upTime StampSeverityMessage

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 21:43:39 GMT

Dynamic System Log BufferTime StampSeverityMessageTime StampSeverityMessage

Jan 1 00:06:15	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:58	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:42	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:26	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:10	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:07	informational	Security: Web login by admin from src IP 192.168.0.8
Jan 1 00:04:54	informational	DHCPC: ICX7150-C12-Router configured with ip-address 192.168.0.125; subnet mask 255.255.255.0 on port 1/1/6
Jan 1 00:04:54	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:04:54	informational	PORT: 1/1/6, added ip address 192.168.0.125 by un-authenticated user from console session.
Jan 1 00:04:29	debugging	DHCPC: starting dhcp client service on 656 port(s)
Jan 1 00:04:27	informational	PORT: 1/1/3, removed ip address 192.168.0.125 by un-authenticated user from console session.
Jan 1 00:04:27	notification	VRF: Router id changed for VRF default-vrf from 192.168.0.125 to 0.0.0.0
Jan 1 00:04:27	debugging	DHCPC: sent DHCP-RELEASE message on port 1/1/3
Jan 1 00:03:37	informational	System: Interface ethernet 1/1/6, state up
Jan 1 00:03:37	informational	System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up

Re: Ruckus Switch is no longer working.

Yarenis — Wed, 14 Dec 2022 22:02:06 GMT

Hi @wlobbjr

According to those logs, you are booting from the routing code, which will cause connectivity issue, I will advise fixing the routing code issue, or upgrade the Switch to the code 08095g, but both partition to switching code the file will look like this SPS08095gufi.bin.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 22:26:57 GMT

So I just followed the steps for the second time for WEB GUI and this is what the flash is still showing

Flash InformationUnit IDCompressed Pri CodeCompressed Sec CodeCompressed Pri Boot CodeCompressed Sec Boot CodeCode Flash Free SpaceSizeVersionSizeVersionSizeVersionSizeVersion

28660224

08.0.90BT211 (SPS08090d.bin)

32539748

08.0.90BT213 (SPR08090d.bin)

786944

10.1.15T225 (mnz10115)

786944

10.1.15T225 (mnz10115)

1123971072

[Home][Site Map][Logout][Save][Frame Enable|Disable][TELNET]

Re: Ruckus Switch is no longer working.

Yarenis — Wed, 14 Dec 2022 22:38:59 GMT

Hi @wlobbjr

The flash information will display what you have per partition, however you are still booting from secondary, you can check by clicking on Monitor on the left >device

click on Monitor on the left >device

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 23:18:28 GMT

i can get as far as putty, I have given it the ip address it is asking me login ass, I am giving it the super as the user, it then goes to password and it will not go any further. It will not let me type a password

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 23:22:47 GMT

i am getting the message access denied

Re: Ruckus Switch is no longer working.

wlobbjr — Wed, 14 Dec 2022 23:37:47 GMT

I can access the switch if I go into the address and use the user and password, but I can not get access with putty. it will accept the user name, but not the password for super

Re: Ruckus Switch is no longer working.

Yarenis — Thu, 15 Dec 2022 00:13:07 GMT

Hi @wlobbjr

when you type the password, you will not see that you are actually typing the password, it is hidden, what you have to do is type the password and press 'ENTER' to accept it

You can also copy the password paste it in a notepad and copy and with a simple right click, you will paste it on putty, let me add an example:

Note: the credentials are the same as you used when you access via the web.

Commands example and explanation:

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Ruckus Switch is no longer working.

wlobbjr — Thu, 15 Dec 2022 14:54:37 GMT

Good Morning

This morning the switch has stopped working. The power is plugged in, the power cable is securely plugged into the back of the switch. None of the information light are light on the front.

Re: Ruckus Switch is no longer working.

Vásquez_Fer — Thu, 15 Dec 2022 15:37:01 GMT

Hi @wlobbjr

Could you please provided us the pictures that shows that the ICX 7150-C12P is plug in an outlet or power source and the front of the lights ?

Best Regards

Fernando Vasquez