topic Re: Lennar home WAP not connecting in RUCKUS Support for Lennar Homes

Lennar home WAP not connecting

MP — Thu, 09 Jul 2026 00:10:58 GMT

Have Lennar home, downstairs AP works just fine, upstairs AP will not connect. Home from 2021. Cannot get into unleashed. When power cycling upstairs AP the pwr light flashes green and ctl flashes green for about 1-2 minutes then pwr goes red and does this all over again constantly. Cabling is good back to the switch, just need to get the upstairs AP back on the network. Please help

Re: Lennar home WAP not connecting

Imran_ruckus — Thu, 09 Jul 2026 14:19:36 GMT

Hi @MP

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after mistakenly resetting the RUCKUS Access Point.

To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cable from the affected AP that is currently connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cable to one of the remaining 1-in-12 ports, as highlighted in the screenshot below.

After making this change, please observe the behavior of the AP if it works and let me know the results.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar home WAP not connecting

MP — Thu, 09 Jul 2026 16:52:39 GMT

Are you saying plug the Ethernet cable back into any other port on the switch other than the port that it is currently plugged into? Also, how do I get into unleashed?

Re: Lennar home WAP not connecting

Imran_ruckus — Thu, 09 Jul 2026 17:29:47 GMT

Hi @MP

Thank you for your response.

Yes, please disconnect the affected AP from its current switch port and reconnect it to another available port within the 1–12 port range on the switch.

Also, could you please confirm whether you are trying to access Unleashed using the Unleashed mobile application or through the Unleashed web interface in a browser?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar home WAP not connecting

MP — Thu, 09 Jul 2026 18:53:10 GMT

I am trying to access on my phone off the unleashed application.

I moved the cable on the switch for the AP not working to another port on the switch. The AP went through the same process , pwr blinked green, CTL blinked green and then 1-2 minutes later pwr goes red. Keeps doing this process over and over.

Re: Lennar home WAP not connecting

MP — Fri, 10 Jul 2026 17:38:24 GMT

Following up on this. Still having issues from the initial post.

Re: Lennar home WAP not connecting

Yarenis — Fri, 10 Jul 2026 20:20:30 GMT

Based on the symptoms, the AP is not completing the boot process. Since you already moved the cable to another switch port and the AP shows the same behavior (PWR blinking green → CTL blinking green → PWR turns red after 1–2 minutes → reboot loop), the next troubleshooting steps should focus on AP recovery and eliminating possible cable or power-related issues.

1. Perform a factory reset:

Disconnect power from the AP.

Press and hold the reset button.

Apply power while continuing to hold the reset button.

Continue holding the reset button until the LED pattern indicates that the reset process has started.

Allow several minutes for the AP to complete the reset process and reboot.

Reference:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

2. If the issue persists:

We need to determine whether the issue is related to the Ethernet cable or the AP itself. Since you already tested the AP on a different switch port and the behavior remained the same, the next step will be to swap the connections with a known-working AP.

Please connect the non-working AP using the same Ethernet cable and switch port currently used by the working AP. This will help us confirm whether the issue follows the AP or remains with the network connection.

Best regards,

RUCKUS | Lennar Home Community Support

Re: Lennar home WAP not connecting

MP — Mon, 13 Jul 2026 16:07:53 GMT

I did the reset in step 1, still didn’t work.

I swapped the APs, put the downstairs working AP upstairs and put the Upstairs AP that isn’t connecting downstairs.

The AP that was downstairs cycled once plugged in upstairs and the AP connected right away with the upstairs cabling

The AP that upstairs that is now plugged in downstairs did the same thing it was doing upstairs and it never connected.

Need help ASAP on this. It seems to be the AP isn’t configuring to the network. Also still need to be able to get into unleashed

Re: Lennar home WAP not connecting

Yarenis — Tue, 14 Jul 2026 21:49:17 GMT

Hi @MP

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,

RUCKUS | Lennar Home Community Support