topic Re: Ruckus switch no powering on/not working in RUCKUS Support for Lennar Homes

Ruckus switch no powering on/not working

Jwheele02 — Tue, 13 Dec 2022 18:12:20 GMT

Hello. My internet has stopped working. I have no power lights on both of my wireless output devices, but have internet per internet provider. As I checked that there is power to devices, the ruckus ICX 7150 switch device has no power and will not turn on even though it’s plugged in to a surge protector that has power. Everything else plugged in the surge protector has power. There are no lights coming from ICX switch and no lights coming from my to wireless output devices. Please help. I’m thinking the device died as I tried unplugging for 1 min and re plugging. Thanks

Re: Ruckus switch no powering on/not working

Yarenis — Tue, 13 Dec 2022 18:55:46 GMT

Hi @Jwheele02

Thank you for the details provided, In order to approve the RMA, please provide a picture of the switch plugged in and not powering up.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus switch no powering on/not working

Jwheele02 — Wed, 14 Dec 2022 01:27:21 GMT

How do I attach a photo? Thanks

Re: Ruckus switch no powering on/not working

Vásquez_Fer — Wed, 14 Dec 2022 12:13:37 GMT

Hi @Jwheele02

Here is where you can upload the image/photo :

you can also drag it to the chat

Best Regards

Fernando Vasquez

Re: Ruckus switch no powering on/not working

Jwheele02 — Wed, 14 Dec 2022 16:47:04 GMT

Ok. I have tried via my iphone. unsuccessful. I've tried dragging photos and clicking the photo button, but cant seem to add a photo. do you have an email I can send to? Or another way? Thanks

Re: Ruckus switch no powering on/not working

Jwheele02 — Wed, 14 Dec 2022 16:52:52 GMT

sddd

Re: Ruckus switch no powering on/not working

Jwheele02 — Wed, 14 Dec 2022 16:55:13 GMT

OK. I had to login. I plug the switch in and it briefly flashes an amber/orange on all lights then seems to have no power and does nothing else. I couldn't get a photo of that. I have three kids at home and having no internet is the end of the world to them. Please assist as soon as possible. Thanks

Re: Ruckus switch no powering on/not working

Vásquez_Fer — Wed, 14 Dec 2022 17:02:37 GMT

Hi @Jwheele02

Hope you are doing well!

Yes, you are right, this unit is totally dead based on the troubleshooting you already did and the evidence.

This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: Ruckus switch no powering on/not working

Jwheele02 — Wed, 14 Dec 2022 20:53:50 GMT

Thank you. Have a great day.

Re: Ruckus switch no powering on/not working

ammuraj — Thu, 29 Dec 2022 21:13:40 GMT

I have the same problem. I lost the wireless connectivity. When i looked at the Ruckus switch, there is no power light. I tried remove plug and plug it back on. Same power cable worked with my monitor. Sounds like the ruckus switch gone bad. Do I need RMA? if so, whats the process

Re: Ruckus switch no powering on/not working

Yarenis — Thu, 29 Dec 2022 21:59:13 GMT

Hi @Jwheele02

Please open a separate post to help you with the troubleshooting, and clarified in the post which part of Ruckus devices you are talking Access point or Switch.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community