topic Re: Ruckus ICX 7150-C12p Switch stopped working and no power. in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12p Switch stopped working and no power.

Mahe015 — Thu, 25 Jun 2026 13:18:00 GMT

I have been using the ICX7150-C12P switch from October 2018 and I noticed today morning device has no power and no lights. All my smart devices are down. I tried restarting the switch by disconnecting the power cable and ethernet connections but no luck. please help on this.

Re: Ruckus ICX 7150-C12p Switch stopped working and no power.

Imran_ruckus — Thu, 25 Jun 2026 13:22:57 GMT

Hi @Mahe015

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch has no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Additionally, I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and try to reset. Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12p Switch stopped working and no power.

Mahe015 — Thu, 25 Jun 2026 13:36:11 GMT

I tried reset steps still no lights are on or no power to the device. per request I have attached the photos.

Re: Ruckus ICX 7150-C12p Switch stopped working and no power.

Imran_ruckus — Thu, 25 Jun 2026 14:06:30 GMT

Hi @Mahe015

Thank you for the response and the information.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12p Switch stopped working and no power.

Mahe015 — Thu, 25 Jun 2026 14:40:19 GMT

Thanks for the response, here are the pictures requested. Also uploaded video to the link provided.

https://drive.google.com/file/d/1cVTi7l1rc_ukhiqCad3_oJFvQ2JXAGno/view?usp=sharing

S/No: FEK3226N0DK

Re: Ruckus ICX 7150-C12p Switch stopped working and no power.

Imran_ruckus — Thu, 25 Jun 2026 14:45:10 GMT

Hi @Mahe015

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when plugged to a working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12p Switch stopped working and no power.

Imran_ruckus — Thu, 25 Jun 2026 18:44:53 GMT

Hi @Mahe015

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details.

You will receive further notifications from the RMA case about shipping and delivery.

Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support