topic Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

svmanne — Tue, 16 Jun 2026 02:17:45 GMT

After power outage our RUCKUS ICX 7150-C12P stopped working - no PoE and internet. I have orange and green lights. I tried to reset following instructions given - Fixing RUCKUS ICX-7150-C12P Switch stuck on boot mode with an amber/orange light on the "SYST" and a green light on the "PWR" and NO lights on Access Points. - but it is blinking yellow lights.

I tried to perform software recovery following - RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums -- it did not work. I could not update partitions even manually. I followed instructions on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process for ping not alive.

Can you please suggest what can be done?

Thank you

Subbarao

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

Imran_ruckus — Tue, 16 Jun 2026 12:21:30 GMT

Hi @svmanne

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-Switch is stuck in a boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please share a screenshot of the error you are getting currently during the Software Recovery process?

Additionally, please share a picture showing the Software Recovery cable connections between the Switch and the laptop.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

svmanne — Tue, 16 Jun 2026 13:18:12 GMT

Hi Imran, thank for your quick reply. I am attaching the putty console log and connections. Please let me know if I need to do anything. Ping did not work for me, and I tried manual update option suggested at the end.

Thank you,

Subbarao

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

Imran_ruckus — Tue, 16 Jun 2026 13:26:25 GMT

Hi @svmanne

Thank you for the response and the update.

From the picture you shared, I noticed that cables are connected incorrectly. Please connect them as shown in the Software Recovery article. Please note that both connections are required for the recovery process:

One Ethernet cable (RJ45 to RJ45)

One USB-to-Type-C cable

(Refer to the screenshot below.)

Kindly connect both cables simultaneously and perform the Software Recovery process again.

Please let me know if you have any questions or need assistance at any step.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

svmanne — Tue, 16 Jun 2026 13:54:02 GMT

Hi Imran,

My laptop does not have a network port, can I use network port to usbc adaptor on the laptop side as shown below?

Thank you,

Subbarao

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

Imran_ruckus — Tue, 16 Jun 2026 14:44:17 GMT

Hi @svmanne

Thank you for your response and the update.

If your laptop does not have the required port, please use an external adapter to establish the connection.

Please let us know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

Imran_ruckus — Thu, 18 Jun 2026 12:37:31 GMT

Hi @svmanne

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

svmanne — Thu, 18 Jun 2026 20:36:38 GMT

Hi Imran,

I was able to follow the instructions with same connections and resolve the issue. I connected the cables as per the instructions - USB to USBC and Ethernet cable with USBC on my laptop side. I had to update the driver (Silicon Labs CP210x USB to UART Bridge (COM4) - as it did not recognize serial port with USB to USBC cable. Few days ago, I also tried USBC to USBC and I did not see the serial port. I think that was also the driver issue, but I did not realize that, and I was also distracted with instructions from CoPilot.

My Ring, Lutron, Access Points and others are getting power and working. The APs are showing orange color; do I need to update anything? Thank you for your help.

Re: RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

Imran_ruckus — Thu, 18 Jun 2026 20:42:04 GMT

Hi @svmanne

Thank you for your response and the update.

I'm glad to hear that the issue has been resolved.

Please note that amber LEDs on the 2.4 GHz or 5 GHz indicators are normal behavior for the RUCKUS Access Point. When these LEDs are amber, it indicates that the wireless radios are operational but there are currently no client devices connected. Once a device connects to either the 2.4 GHz or 5 GHz radio, the corresponding LED will turn green.

For additional information regarding the LED status indicators on the RUCKUS R510 Access Point, please refer to the following document:

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let me know if you have any further questions or concerns.

We sincerely appreciate your time, patience, and cooperation throughout this case.

If your issue has been fully resolved, we would greatly appreciate it if you could click the Kudos button and mark the relevant response as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support