topic Re: Ruckus Switch not able to connect in RUCKUS Support for Lennar Homes

Ruckus Switch not able to connect

Sam — Wed, 17 Jun 2026 08:48:25 GMT

Hi team,

Good afternoon. Currently facing an issue which is not able to connect to my switch. It is disconnected from Unleashed portal. Ive try to ping the ip, however not able to. i can't find the info of the switch thru advance ip scanner, not even the mac address match.
i try connect thru console cable, it prompt for user name and password.
Have tested below however all fail.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Is there anyway to by pass this?
- what are the risk if i reset my switch? will all my existing ap configuration lost?

Re: Ruckus Switch not able to connect

Imran_ruckus — Wed, 17 Jun 2026 12:37:45 GMT

Hi @Sam

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Switch is not connected in the Unleashed system and you are trying get CLI access of the Switch via console cable connection as you are unable to find IP address.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Switch not able to connect

Sam — Thu, 18 Jun 2026 14:55:01 GMT

Hi Imran,

Thank you for your guidance! able to set admin. I try to set ip on it, however it is not able to ping, not able to found on ip scanner and not able to connect from ruckus unleashed. it seems some configuration setup is not correct. Perhaps i need to reconfigure again?

Re: Ruckus Switch not able to connect

Imran_ruckus — Thu, 18 Jun 2026 15:03:54 GMT

Hi @Sam

Greetings!

Thank you for your response and the update.

Please do not configure the IP address manually.

Please perform a factory reset of the switch by following the instructions in the RUCKUS Lennar Knowledge Base article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Once the reset is complete, please establish console CLI access using the instructions provided in the following article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Access-on-the-RUCKUS-ICX-7150-C12P/ta-p/106630

After accessing the CLI, please run the commands below and share the complete outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Once we receive the outputs, we will review them and advise on the next steps.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Switch not able to connect

Sam — Fri, 19 Jun 2026 03:00:25 GMT

Hi Imran<

Is there any reason for do not configure the IP address manually?

While performing the reset, will the current connected AP connectivity affected?

Re: Ruckus Switch not able to connect

Imran_ruckus — Fri, 19 Jun 2026 12:34:01 GMT

Hi @Sam

Greetings!!!

Thank you for the response and the update.

The IP address must be by default for the Switch and shouldn't be manually applied. When you connect the Switch to the ISP Router it will get it's IP assigned by Router DHCP server.

Please note that RUCKUS Access Points (APs) operate as a single, synchronized wireless system under the RUCKUS Unleashed management platform.

If you are planning to reset the APs, please disconnect all APs from the switch ports, leaving only one AP connected. Perform the reset on that AP first. Once the reset process is complete, this AP will become the Master AP.

After the Master AP is up and running, reconnect the remaining APs to the switch ports. They should automatically synchronize with the Master AP and form a unified wireless network throughout your home.

I would also recommend following the RUCKUS Lennar Knowledge Base self-help guide below for Access Point factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Please follow the steps in the guide and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Switch not able to connect

Sam — Mon, 22 Jun 2026 12:18:10 GMT

Hi Imran,

Good day! Hope you have a lovely weekend.

Thank you for sharing the guides to soft reset the switch. However, I am not planning to reset my AP.

My objective is to reconnect the switch to the Ruckus Unleashed Portal and redesign the VLAN configuration. Is there any reason on setting ip is not advisable?

Re: Ruckus Switch not able to connect

Imran_ruckus — Mon, 22 Jun 2026 13:08:56 GMT

Hi @Sam

Greetings!

Thank you for your response and the update.

For Lennar Home deployments, the RUCKUS devices are generally designed to operate in a plug-and-play environment. IP address assignment is automatically handled by the DHCP Server on the network, so manual IP configuration is typically not required.

However, if you have a specific network design or configuration requirement, you may choose to assign static IP addresses or any other configurations as needed.

Please let me know if you have any questions or require further clarification regarding this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Switch not able to connect

Imran_ruckus — Wed, 24 Jun 2026 14:30:51 GMT

Hi @Sam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Switch not able to connect

Imran_ruckus — Fri, 26 Jun 2026 12:25:00 GMT

Hi @Sam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Switch not able to connect

Imran_ruckus — Mon, 29 Jun 2026 12:31:49 GMT

Hi @Sam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support