topic Re: Wifi down in RUCKUS Support for Lennar Homes

Wifi down

Madelynjohnson — Tue, 13 Dec 2022 22:49:01 GMT

My wifi has been down for over a day now. Called the internet provider and they said to reach out to ruckus. Need help asap

Re: Wifi down

Yarenis — Tue, 13 Dec 2022 23:15:53 GMT

In order to provide the best troubleshooting steps, please respond to the next questions:

1:Are the access points powering up?

2:Can you see the SSID/Wi-Fi ID?

3:Are you able to connect, but with slow connectivity?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Wifi down

Madelynjohnson — Tue, 13 Dec 2022 23:22:55 GMT

Power looks to be on. I cannot connect to my wifi, it doesn’t even come up as an option on my phone. I have tried unplugging everything, turning it on and off again, and have even called my internet provider to have them restart it. Nothing is working

Re: Wifi down

Madelynjohnson — Tue, 13 Dec 2022 23:34:02 GMT

And yes the SSID is netgear46

Re: Wifi down

Yarenis — Tue, 13 Dec 2022 23:34:15 GMT

Hi @Madelynjohnson

Based on the next image please describe the lights of the access points, also confirm the status of the Switch.

Access Points image:

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Switch port descriptions

ICX7150 Interpreting port-side LEDs

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F9161799.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Wifi down

Madelynjohnson — Tue, 13 Dec 2022 23:43:09 GMT

Power light is solid green. 2.4G and 5G are both solid orange.

Re: Wifi down

Madelynjohnson — Tue, 13 Dec 2022 23:49:22 GMT

Not sure what you mean by confirming the status of the switch. Everything is plugged in and turned on.

Re: Wifi down

Yarenis — Wed, 14 Dec 2022 00:06:15 GMT

Hi @ Madelynjohnson

Perfect, so the Access Point is online, the only is that there are not devices connected,Try the next:

1:Wire your computer directly to the ICX7150 Switch.

2:Once the computer, it's online run an IP scanner, I will provide the guide to find the IP address of the Access Point.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

3:Now you know the IP address of the access point, copy and paste it into the URL web browser, we have two scenarios here, will bring you to the setup process or will ask you to log in, you must use the credentials for admin you may know if not try the next bundle.

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

4:You can continue with the set-up or create a new SSID/Wi-Fi ID

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired | Lennar community forum