topic Re: Interne lt stopped working through icx7150-c12p in RUCKUS Support for Lennar Homes

Interne lt stopped working through icx7150-c12p

Pantheratl44 — Mon, 08 Jun 2026 01:09:53 GMT

Internet router works fine and r510 units are all able to power up. I unplugged and plugged in the device a few times but devices won’t reconnect. 510 is solid green on control unit but flashing green on power

Re: Interne lt stopped working through icx7150-c12p

Imran_ruckus — Mon, 08 Jun 2026 12:56:48 GMT

Hi @Pantheratl44

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Interne lt stopped working through icx7150-c12p

Pantheratl44 — Mon, 08 Jun 2026 13:30:19 GMT

I am able to confirm that there was no power loss prior to the incident occurring. I am also able to confirm that connectivity is still intact from the ISP. The lights are all green. I wanted to also show video from the AP devices, but I am having trouble getting the video to a JPEG format from my phone. All of the AP have the CTL solid green and the Power light flashing green, about a blink every second or so.

Re: Interne lt stopped working through icx7150-c12p

Imran_ruckus — Mon, 08 Jun 2026 13:35:01 GMT

Hi @Pantheratl44

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet connectivity.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Interne lt stopped working through icx7150-c12p

ssolipuram99 — Mon, 08 Jun 2026 17:47:44 GMT

Hi - I am having similar issue with my Ruckus icx 7150-c12p. We had a power outage for a min in our area. I tried rebooting the switch few times and also tried connecting WAP to different ports without luck. looks like only one port might be working where I have MY q device installed.

Re: Interne lt stopped working through icx7150-c12p

ssolipuram99 — Mon, 08 Jun 2026 17:49:40 GMT

Re: Interne lt stopped working through icx7150-c12p

Imran_ruckus — Mon, 08 Jun 2026 18:31:10 GMT

Hi @ssolipuram99
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @Pantheratl44

Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Interne lt stopped working through icx7150-c12p

Pantheratl44 — Mon, 08 Jun 2026 20:32:30 GMT

I re-did some of the configurations as outlined but still did not see a change with getting the system back online.

Re: Interne lt stopped working through icx7150-c12p

Pantheratl44 — Mon, 08 Jun 2026 20:36:27 GMT

I also wanted to add the port lights are on green when the ethernet line plugged in.

Re: Interne lt stopped working through icx7150-c12p

Imran_ruckus — Mon, 08 Jun 2026 20:59:38 GMT

Hi @Pantheratl44

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Interne lt stopped working through icx7150-c12p

Pantheratl44 — Mon, 08 Jun 2026 22:47:48 GMT

I did a scan of the network via the recommended PC tools. However, the manufacturer section was mostly blank so I am unsure how to identify the ICX device. I did take a screen shot, but did not want upload that information to a visible board.