Access to the router

ankitzala — Thu, 14 May 2026 15:06:16 GMT

I need to access my router and it says I am not authorized. This was given to me by Lennar builder. I have the login and password but somehow my router is not attached to that login

Re: Access to the router

Imran_ruckus — Thu, 14 May 2026 17:12:40 GMT

Hi @ankitzala

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please confirm whether you recently moved into the Lennar Home? If not, was the setup working properly previously?

2. Could you please confirm if you are referring ‘Router’ to RUCKUS ICX-7150-C12P Switch or RUCKUS Ceiling Mounted Access Point’s Wi-Fi?

3. Please share a screenshot of the message that says “I am not authorized”? Please log into your RUCKUS Account before uploading these photos/screenshots.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Kindly help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

topic Access to the router in RUCKUS Support for Lennar Homes

Access to the router

Re: Access to the router