topic Re: Android Unleashed app update in RUCKUS Support for Lennar Homes

Android Unleashed app update

Alleprt — Wed, 06 May 2026 00:04:59 GMT

The Android app has not been updated since the release of Unleashed 200.19. After updating to 200.19, when I click any Wi-Fi network, the app drops to the login screen, and I have to log in again. And the process repeats. I cannot control networks with it now. Can you please fix it?

Re: Android Unleashed app update

Imran_ruckus — Wed, 06 May 2026 12:49:09 GMT

Hi @Alleprt

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. .

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Based on your description, this behavior is commonly related to session handling issues or compatibility gaps between the Android Unleashed app and firmware version 200.19.

Please try the following steps:

1. Clear App Cache & Data

Go to Settings >> Apps >> Unleashed App
Tap Storage
Select Clear Cache and Clear Data
Reopen the app and log in again

2. Reinstall the App

Uninstall the Unleashed app completely
Reinstall it from the Google Play Store
Log in and test again

3. Try Web UI Access (Recommended Workaround)
Since the app is currently unstable with this firmware:

Open a browser and go to: https://unleashed.ruckuswireless.com
or use the Master AP IP address
Manage your network from the web interface (this is more stable)

4. Check Firmware Consistency

Ensure all APs are upgraded to 200.19
Mixed firmware versions can cause session/login issues

5. Try a Different Device

Test the app on another Android device (if available)
This helps confirm if the issue is device-specific

6. Disable VPN / Private DNS (if enabled)

Some Android network settings interfere with session persistence

If the issue persists even after trying the above steps, please share:

Your Android OS version
Device model
Screenshot or screen recording of the issue

This will help us investigate further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Android Unleashed app update

Alleprt — Wed, 06 May 2026 20:32:26 GMT

Hello. I am surprised by this generic response. OK, I cleared the app's cache and data. I uninstalled and reinstalled the app, but it didn't help. The first screen of the app after I log in shows a list of WLANs. When I click on any WLAN, the app crashes and takes me back to the login screen. If I do it several times in a row, Android says "The app keeps crashing" or something like this.

If I go to other screens with lists of APs or clients and click on them, the app functions normally. It only crashes when I click on WLANs. And this is the most used functionality for me. I use it to enable and disable certain WLANs as needed.

Android version is 16. The device is the Pixel 9 Pro. The app was updated on Feb. 24, 2026 last time. You seem to realize that it doesn't work properly with Unleashed 200.19. Please update the app. What's the point of the app when you suggest using a web browser to manage Unleashed? And yes, all APs were updated to 200.19.

Re: Android Unleashed app update

Imran_ruckus — Wed, 06 May 2026 20:38:22 GMT

Hi @Alleprt

Thank you for your response and the update.

I understand the steps may seem generic. However, they are part of the standard initial troubleshooting process to help isolate the issue.

At this point, it appears to be specific to the Android device you are using, as we have not received similar reports from other users. Could you please check the behavior on a different device to confirm?

In the meantime, I will also verify internally if there are any known issues.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Android Unleashed app update

Alleprt — Fri, 08 May 2026 15:01:09 GMT

Hello Imran,

I tried on a Pixel 6a and the behavior is absolutely the same. I don't have any other device to try. But it's obvious the Android app has an issue. Previously, often an Unleashed update was followed by an app update. Please update the app. I am surprised that no one else has complained about it. But you should read app reviews on Google Play. Sort them by most recent. Most recent complain about the app crashing. Hopefully, you will be able to replicate the behavior and fix the app.

Re: Android Unleashed app update

DaJoJo — Fri, 08 May 2026 17:01:26 GMT

well then count me in.
Samsung s24 ultra and running the beta app 16.157.5
same behavior as pointed out. I didn't even get to the wifi points screen as it immediately goes back to login screen and Google says it crashed due to bug after a few tries. also at first it complained about the app needs updated but in Google play store there is no update.

Re: Android Unleashed app update

Imran_ruckus — Fri, 08 May 2026 20:41:34 GMT

Hi @Alleprt & @DaJoJo

Greetings!

Thank you for your response and the update.

Apologies for the inconvenience caused.

I will check this internally, report the issue to the concerned team, and keep you updated on the progress.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Android Unleashed app update

sanjay_kumar — Sun, 10 May 2026 01:00:03 GMT

Hi,

If I understand the issue correctly, You can login to the app >> But when you click on Wi-Fi, it drops to login screen back.

Is this happening if you do any other action as well ? or just with the Wi-Fi tab?

Re: Android Unleashed app update

DaJoJo — Sun, 10 May 2026 03:13:55 GMT

For me I couldn't make a new wifi network before. Now that there's an update to the app i can open the app and when I try login it says there's an update for app first. Clicked on it and landed on Google playstore but no update available. Go back to the app and ignore update. Put in login details/ fingerprint and it tries to login but something crashes and it goes back to main screen. Click on manage network, login again, same thing over and over. After 3 or 4 tries i get a popup from Google saying the app stopped working due to a bug. Reinstall, wiping cache , leave beta program etc nothing worked. It was working fine before latest beta update, only thing i couldn't make a new wifi network only could turn it on or off and change it's parameters. Also I 'upgraded' before to the new cam system and app still ask if I want continue to login with cam and when click it ask to make a new login for me. Hope that makes sense.

Re: Android Unleashed app update

Alleprt — Sun, 10 May 2026 03:17:18 GMT

You understand this correctly. For me, only the WLAN tab is affected. When I click on a WLAN, the app drops to the login screen. Other tabs and functions seem to function normally.

Re: Android Unleashed app update

DaJoJo — Sun, 10 May 2026 04:16:27 GMT

Did make a screen recording but unable to add it to the post here.
https://drive.google.com/file/d/11P8M-1yTz_DKlJm3c9HvRtxE7VKRCZ1M/view?usp=drivesdk

edit:

Latest firmware 200.19 i think. Login was working on this before.

Running ruckus R850 on 2.5gbit poe+, R350 and R510 on 1gbit poe. One of the R510 is Master. Wifi 4,5 and 6 works OK.

edit2: acces granted to file

Re: Android Unleashed app update

sanjay_kumar — Sun, 10 May 2026 04:18:52 GMT

Hi,

Thanks for the video, let me check on this.

Re: Android Unleashed app update

DaJoJo — Sun, 10 May 2026 07:42:55 GMT

thank you for your efforts to resolve this. If you or your team require anything else, I be happy to assist.

Re: Android Unleashed app update

DaJoJo — Sun, 10 May 2026 08:01:43 GMT

try going in the web interface on master, ip address or the webadres http://unleashed.ruckuswireless.com
make a new wifi network. delete it. open each wireless network and change anything I.e. change name or setting. save it. revert the change and save. now logout and see if the app works now.

Re: Android Unleashed app update

sanjay_kumar — Wed, 13 May 2026 05:48:20 GMT

Hi @DaJoJo,

We have identified the issue and rectified it. Could you please from your end and let us know the result.

Re: Android Unleashed app update

Alleprt — Wed, 13 May 2026 16:12:12 GMT

Before you posted, I had discovered that the app had been updated. But it didn't change for me anything. I still have the same problem: the app drops to the login screen when I click a WLAN. I am surprised, I must say. Were you able to reproduce my issue? I started this thread.

Re: Android Unleashed app update

sanjay_kumar — Thu, 14 May 2026 03:20:04 GMT

Hi @Alleprt,

We are still investigating this issue, which I why I respond to only on the second issue reported by DaJoJo.

I will keep you posted as soon as I have an update.

Re: Android Unleashed app update

DaJoJo — Thu, 14 May 2026 04:34:59 GMT

Sanjay,
It works. Can see my R510's have firmware 200.15 now. Firmware update also wasn't working properly before. Lots of try and error, but now it fast and working. Thank you for your time to adres this issues.

Re: Android Unleashed app update

DaJoJo — Thu, 14 May 2026 04:42:44 GMT

you checked the procedure i mentioned for you ?

Re: Android Unleashed app update

sanjay_kumar — Wed, 20 May 2026 03:52:25 GMT

Hi @Alleprt,

We have done a speculative fix as we were not able to reproduce the problem will release in couple days.
I will keep you posted once the update is pushed.