topic Re: Corrupt hardware need a replacement in RUCKUS Support for Lennar Homes

Corrupt hardware need a replacement

Gabrielle88 — Tue, 13 Dec 2022 19:14:17 GMT

I previously was in contact with rocket support since October 2022. I was told that my hardware was corrupted and that they would send me a replacement. I never got it and when I try to follow up they referred me to this community page please help.

Re: Corrupt hardware need a replacement

Vásquez_Fer — Tue, 13 Dec 2022 19:24:14 GMT

Hi @Gabrielle88

Hope you are doing well !

1-Which of the Ruckus devices installed in your home is not working?

2-What steps did you or technical support take to realize it was a faulty hardware issue?

ICX-7150 C12P

Access Point

Best Regards

Fernando Vasquez

Re: Corrupt hardware need a replacement

Gabrielle88 — Tue, 13 Dec 2022 19:27:14 GMT

Hello, thank you for replying to me. The top one that goes in my laundry room. He had me log into my desktop and then remote it in to check whatever they check. And said that there was a bug the device was corrupted and the only way to resolve would be to send a

Re: Corrupt hardware need a replacement

Gabrielle88 — Tue, 13 Dec 2022 19:27:25 GMT

New replacement

Re: Corrupt hardware need a replacement

Vásquez_Fer — Tue, 13 Dec 2022 19:52:34 GMT

Hi @Gabrielle88

Please identify the devices correctly ICX-7150 C12 and Access Point as the picture attached on my pervious post.

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Corrupt hardware need a replacement

Gabrielle88 — Sun, 18 Dec 2022 21:40:09 GMT

Green lights

Re: Corrupt hardware need a replacement

Vásquez_Fer — Tue, 20 Dec 2022 12:18:52 GMT

Hi @Gabrielle88

Which lights are on on the Wireless Access Points ( boxes on the ceiling ) ?

Best Regards

Fernando Vasquez

Re: Corrupt hardware need a replacement

Gabrielle88 — Thu, 05 Jan 2023 16:15:37 GMT

1st 2 are still yellow, 3rd is off and the last 2 are green.

Re: Corrupt hardware need a replacement

Vásquez_Fer — Thu, 05 Jan 2023 16:22:13 GMT

Hi @Gabrielle88

Hope you are doing well!

The yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

Create a Network Only 5G or 2.4G

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

https://www.youtube.com/watch?v=JYONV1q1Zws&t=149s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=5s

if you don't know the credentials I suggest in factory reset and reconfigure the network from 0 please read the following guide carefully

Note: Disconnect all access points from the Switch and only leave one connected or powered on that the Factory reset will work with

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086