topic Re: ICX 7150 Network Shows available but no internet once connected in RUCKUS Support for Lennar Homes

ICX 7150 Network Shows available but no internet once connected

creis86 — Mon, 11 May 2026 19:23:56 GMT

ICX 7150 network shows as available on devices but once connected there is no internet. Tried resetting, power cycling etc.

Re: ICX 7150 Network Shows available but no internet once connected

Imran_ruckus — Mon, 11 May 2026 20:10:07 GMT

Hi @creis86

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 Network Shows available but no internet once connected

creis86 — Mon, 11 May 2026 21:43:24 GMT

Hi I don't have the option to attach a photo to this reply, all my options are text options.

1. Yes Ruckus was operational, no recent power outages.

2. Yes there are several green lights on the Ruckus Switch. 1 in port 2 where an ethernet cord is plugged in and 3 other to left hand side.

3. Yes internet through ISP is fine, I can connect to my Xfinity Router with no issues.

4. Currently 1 AP connected to the Ruckus. 5G Green, 2.4G Green, AIR No Light, CTL Green, PWR Blinking Green.

Re: ICX 7150 Network Shows available but no internet once connected

Imran_ruckus — Tue, 12 May 2026 12:13:43 GMT

Hi @creis86

Greetings!

Thank you for the response and the information.

Please share the requested pictures by logging into your RUCKUS Account. (Refer to the screenshots below)

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 Network Shows available but no internet once connected

creis86 — Tue, 12 May 2026 13:42:15 GMT

The right light is blinking green, picture was just taken when light was off.

Re: ICX 7150 Network Shows available but no internet once connected

Imran_ruckus — Tue, 12 May 2026 17:08:31 GMT

Hi @creis86

Greetings!!!

Thank you for your recent correspondence and update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access Points they are in a normal state.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 Network Shows available but no internet once connected

creis86 — Tue, 12 May 2026 20:36:05 GMT

Hello, I don't show the ruckus being connected. These are the only devices connected through my ISP Router. I can't connect to the Ruckus network because there isn't any wifi.

Re: ICX 7150 Network Shows available but no internet once connected

Imran_ruckus — Tue, 12 May 2026 20:48:56 GMT

Hi @creis86

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) and ISP Routers ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, after sometime please check if you see Wi-Fi network broadcasted from the RUCKUS Access Points.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 Network Shows available but no internet once connected

creis86 — Wed, 13 May 2026 13:07:29 GMT

Hi yes that fixed it, am assuming previous ports they were plugged into might just not work anymore?