topic Re: My ruckus system in RUCKUS Support for Lennar Homes

My ruckus system

Kmmw113 — Mon, 04 May 2026 01:56:35 GMT

Both of my ruckus systems have gone dark-no lights, and not connected.

Re: My ruckus system

Imran_ruckus — Mon, 04 May 2026 13:03:21 GMT

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS devices are not powering on.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Teamjoseph1991 — Tue, 05 May 2026 17:28:43 GMT

To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began? NO
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. No lights are on the switch nor the WAPs.

Re: My ruckus system

Imran_ruckus — Tue, 05 May 2026 18:51:29 GMT

Hi @Teamjoseph1991

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Kmmw113

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Imran_ruckus — Wed, 06 May 2026 12:40:28 GMT

Hi @Kmmw113

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Imran_ruckus — Fri, 08 May 2026 12:22:03 GMT

Hi @Kmmw113

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Kmmw113 — Fri, 08 May 2026 14:11:55 GMT

1.System was fully operational and there was potentially a power outage in the middle of the night that I can’t confirm.
2.Yea the switch is working and connected via wired connection.
3.I brought the access point to my neighbors to connect to their system and those are working as well.

Re: My ruckus system

Imran_ruckus — Fri, 08 May 2026 14:38:18 GMT

Hi @Kmmw113

Thank you for the response and the information.

To assist you further with required steps, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. (Refer to the mentioned screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Kmmw113 — Fri, 08 May 2026 15:11:08 GMT

I can’t upload photos

Re: My ruckus system

Imran_ruckus — Mon, 11 May 2026 12:47:10 GMT

Hi @Kmmw113

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Pease share the requested information from my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Imran_ruckus — Wed, 13 May 2026 12:36:35 GMT

Hi @Kmmw113

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Kmmw113 — Wed, 13 May 2026 14:17:38 GMT

I am logged in, and that toolbar does not appear when I click reply to message. It’s an empty text box that all I can do is type in.

Re: My ruckus system

Imran_ruckus — Thu, 14 May 2026 13:12:52 GMT

Hi @Kmmw113

Greetings!

Thank you for the response and the update.

When you click on reply you must see the box to upload the pictures. (Refer to the screenshots below)

Please help us with the requested pictures.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Kmmw113 — Thu, 14 May 2026 16:46:42 GMT

There is no option for photos, or text features when I click the reply box. I see your screenshot but mine does not reflect what yours does. It’s an empty text box that only allows text.

Re: My ruckus system

Imran_ruckus — Thu, 14 May 2026 21:02:27 GMT

Hi @Kmmw113

Thank you for the response and the update.

If you are unable to upload the pictures here, please use the Google Drive link below to upload them:

https://drive.google.com/drive/folders/1mAqqSWhbJGgdH3o7FXnn2EKHAKMKT-xQ

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Imran_ruckus — Mon, 18 May 2026 12:31:58 GMT

Hi @Kmmw113

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue. Please share the requested information using Google drive link.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus system

Imran_ruckus — Thu, 21 May 2026 14:30:29 GMT

Hi @Kmmw113

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support