topic Re: UNLEASHED NEW UI NOT SHOWING NAMES OF DISCONNECTED APS in RUCKUS Support for Lennar Homes

UNLEASHED NEW UI NOT SHOWING NAMES OF DISCONNECTED APS

hordersupport — Sun, 03 May 2026 01:54:29 GMT

Hi...

More of a suggestion for Ruckus, It is VERY annoying that off line Unleashed APS do not show the configured name when disconnected.Can this be fixed, it makes problem solving slower and less intuitive.

HCS

Re: UNLEASHED NEW UI NOT SHOWING NAMES OF DISCONNECTED APS

Imran_ruckus — Mon, 04 May 2026 13:12:20 GMT

Hi @hordersupport
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS devices setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: UNLEASHED NEW UI NOT SHOWING NAMES OF DISCONNECTED APS

Imran_ruckus — Wed, 06 May 2026 12:39:14 GMT

Hi @hordersupport

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: UNLEASHED NEW UI NOT SHOWING NAMES OF DISCONNECTED APS

hordersupport — Wed, 06 May 2026 22:21:50 GMT

This has zero to do with Lannar Homes, I do not even know what Lannar Homes are?

We are in Australia, have used Ruckus since 2010 and now note a change in the OS that is not the best.

This is a suggestion to improve the product.

Re: UNLEASHED NEW UI NOT SHOWING NAMES OF DISCONNECTED APS

Imran_ruckus — Thu, 07 May 2026 12:21:59 GMT

Hi @hordersupport

Greetings!

Thank you for your response.

Apologies for any inconvenience caused.

For further support, feature change requests, or any suggestions, please raise a support ticket using the link below:

https://support.ruckuswireless.com/contact-us

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS | Community Forums Support