topic Re: My Ruckus system not working - no lights on switch nor the two WAPs. in RUCKUS Support for Lennar Homes

My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991 — Tue, 05 May 2026 17:43:53 GMT

Wake up this morning and learned I had WiFi issues. Found the Ruckus switch has no lights on it, and the wireless access points have no lights. I tried logging into the mobile app and it says I’m not connected to the Unleashed network. Don’t know what to do.

There wasn’t a power outage and it was working before this morning.

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Imran_ruckus — Tue, 05 May 2026 19:07:30 GMT

Hi @Teamjoseph1991

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS devices are not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Help me with the requested query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991 — Tue, 05 May 2026 19:34:45 GMT

What Ruckus account are you referring to? If the mobile app I can’t access it because I can’t access the unleashed network. Please expand so I can’t provide you the needed information.

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Imran_ruckus — Tue, 05 May 2026 19:38:24 GMT

Hi @Teamjoseph1991

Thank you for your response and the update.

Could you please share a photo showing the current status of the lights, along with the full switch panel and all cable connections to the ports?

To upload the image, please ensure you are logged in to the RUCKUS Community Forums.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991 — Tue, 05 May 2026 19:45:36 GMT

I’m unable to upload the picture. I’m logged in and communicating with you. Should I be logged in somewhere else?

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Imran_ruckus — Tue, 05 May 2026 20:49:26 GMT

Hi @Teamjoseph1991

Thank you for your response and the update.

When replying on the forum, you should be able to drag and drop the image or browse your device to attach it. Please refer to the screenshot and link to your post below for guidance.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-Ruckus-system-not-working-no-lights-on-switch-nor-the-two/m-p/114226#M32019

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991 — Wed, 06 May 2026 15:45:26 GMT

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991 — Wed, 06 May 2026 15:52:37 GMT

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991 — Wed, 06 May 2026 15:58:10 GMT

Also, I tested the surge protector by plugging in a lamp with success so the surge is good. I also plugged the power cord (black) into another plug at the bottom of pic with green light with no success, but the lamp worked with the other plug.

So I think either the power cord is bad or the switch is dead. Unless there's a reboot method.

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Imran_ruckus — Wed, 06 May 2026 16:28:18 GMT

Hi @Teamjoseph1991

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

2. In the video, please ensure to capture the following:

- Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

- Simultaneously, display the light status on the switch.

Google Drive Link: https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Imran_ruckus — Fri, 08 May 2026 12:23:16 GMT

Hi @Teamjoseph1991

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please share the requested video using Google drive link that I shared in my previous response.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus system not working - no lights on switch nor the two WAPs.

Imran_ruckus — Fri, 08 May 2026 14:58:26 GMT

Hi @Teamjoseph1991

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when checked with a working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support