topic Re: Can’t connect the internet in RUCKUS Support for Lennar Homes

Can’t connect the internet

Zmeng890818 — Mon, 12 Dec 2022 23:39:58 GMT

Hi, I am a lenner homeowner in Diamond bar,CA and I moved here since it has build. However I just recently realized I never use the Ruckus for our wireless connection. I have tried to connect it but it didn’t work. Will someone come my home and help us? Thanks so much.

Re: Can’t connect the internet

Yarenis — Tue, 13 Dec 2022 01:06:11 GMT

Hi @Zmeng890818

Can you confirm what issue you encounter while try to connect, example you didn't know the credential, or you can connect, but the internet is too slow?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Can’t connect the internet

Zmeng890818 — Thu, 15 Dec 2022 16:11:53 GMT

When my phone shows ConfigerMe, it can’t connect. I tried to reset the Ruckus, but still can connect.

Re: Can’t connect the internet

Yarenis — Thu, 15 Dec 2022 16:39:59 GMT

Hi @Zmeng890818

Are you sure that configure.me is being broadcasted from your access points, now there is another way to access even to manage the current exited system or to create a new system, let me add the steps.

1:Wire the computer to the ICX7150 Switch or your ISP router, causing that the computer will be online in the same network as the access point.

2:Find the IP address of your access point or access points, let me add a guide.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

3:Now you know the IP address, copy and paste it in the URL bar of a web browser that IP address can be any of the IP address of the access points, this will bring you to the set-up process or the login page.

Note: if bring you to the login page is because the Unleashed system still configured, if you don't know the credential test the next options:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Can’t connect the internet

Zmeng890818 — Tue, 03 Jan 2023 00:07:29 GMT

I followed the steps but still not successful. Do you have any technicians that can come my home and fix it for me? Thanks

Re: Can’t connect the internet

Vásquez_Fer — Tue, 03 Jan 2023 13:33:56 GMT

Hi @Zmeng890818

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Best Regards

Fernando Vasquez