topic Re: Switch not connected on unleashed in RUCKUS Support for Lennar Homes

Switch not connected on unleashed

Johnss — Tue, 21 Apr 2026 07:14:53 GMT

Unleashed switch not connected

Re: Switch not connected on unleashed

Sgatjens — Tue, 21 Apr 2026 14:07:54 GMT

Hello Johnss

- Was the Switch connected to the Unleashed and working fine before?

- Is the switch running firmware version 08.0.90 or later?

- Is Auto Approval enabled on the Unleashed network? If not, have you manually approved the switch join request?

- Are there any error messages or logs on the Unleashed dashboard or the switch?

Kind regards,
Sofia Gätjens
Technical Support Engineer | L2 TAC Wired

Re: Switch not connected on unleashed

Imran_ruckus — Wed, 22 Apr 2026 13:51:00 GMT

Hi @Johnss

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Switch not connected on unleashed

Imran_ruckus — Fri, 24 Apr 2026 12:19:48 GMT

Hi @Johnss

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Could you please confirm the RUCKUS Switch firmware version?

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Switch not connected on unleashed

Imran_ruckus — Mon, 27 Apr 2026 13:18:30 GMT

Hi @Johnss

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support