topic Re: Ruckus and AP keep turning off in RUCKUS Support for Lennar Homes

Ruckus and AP keep turning off

ebalele — Sun, 19 Apr 2026 09:48:40 GMT

Hi.

I've had to reset my AP access points multiple times. Is there a way to fix it? I unplug the ruckus and the lights come back on but go away after a few minutes, I'm not sure why they keep going out.

Re: Ruckus and AP keep turning off

Sgatjens — Mon, 20 Apr 2026 16:23:15 GMT

Hello

I hope you are doing well.

Could you please provide the following information to help us further investigate the issue:

When did the issue start? How long was the unit working fine before the issue occurred?
Have you experienced any recent power outages?
How many APs are currently in your environment?
Is the AP connected to a Ruckus switch (white box)?
Kind regards,
Sofia Gätjens
Technical Support Engineer | L2 TAC Wired

Re: Ruckus and AP keep turning off

ebalele — Wed, 22 Apr 2026 01:19:47 GMT

It started a couple of weeks ago. I reset it using terminal. I had to this before a few years ago so I know how to do it. However the APs and ruckus keep shutting off even after a few minutes. I have two APs. And they are connected to the ruckus. We have not had any power outages in my area.

Re: Ruckus and AP keep turning off

Imran_ruckus — Wed, 22 Apr 2026 13:46:10 GMT

Hi @ebalele

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus and AP keep turning off

Imran_ruckus — Fri, 24 Apr 2026 12:22:32 GMT

Hi @ebalele

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please follow the steps shared in my previous post and help me with the requested command outputs.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus and AP keep turning off

ebalele — Sat, 25 Apr 2026 17:32:54 GMT

Hi. This is what I got when I i did those commands

Re: Ruckus and AP keep turning off

ebalele — Sat, 25 Apr 2026 17:42:53 GMT

I was trying to upload the screen shots but it doesn't let me. I think it has to do with the ruckus because the yellow/green lights on the box turn off after a few minutes when I unplug and replug it. So even after I do all those commands the APs turn off again.

Re: Ruckus and AP keep turning off

Imran_ruckus — Mon, 27 Apr 2026 12:43:29 GMT

Hi @ebalele

Greetings!

Thank you for the response and the update.

Please log into your RUCKUS Account before uploading the command output photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus and AP keep turning off

ebalele — Mon, 27 Apr 2026 16:58:58 GMT

the lights always turn off after a few minutes on the box

Re: Ruckus and AP keep turning off

Imran_ruckus — Mon, 27 Apr 2026 17:12:48 GMT

Hi @ebalele

Thank you for the detailed information you’ve provided.

Based on the details, it appears that PoE is currently disabled on all switch ports (as shown in the screenshot). As a result, the Access Points are not receiving power.

To enable PoE on the switch, please run the following commands via the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Once these steps are completed, all ports should have PoE enabled, and the Access Points should power on.

To help prevent similar issues in the future, I recommend upgrading the switch to the latest stable version, as it is currently running an older non-UFI version (SPS08061a). Once you’ve completed the above steps please try to upgrade your Switch to a recommended version referring to the mentioned RUCKUS Lennar Knowledge Base article. (Upgrade using option-1)

Current version screenshot:

Article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

If you have any questions, feel free to reach out.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus and AP keep turning off

Imran_ruckus — Wed, 29 Apr 2026 12:23:25 GMT

Hi @ebalele

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus and AP keep turning off

ebalele — Thu, 30 Apr 2026 00:58:39 GMT

Can you provide directions if I have a macbook? When i tried to download the tftp app it would not open on my computer

Re: Ruckus and AP keep turning off

Imran_ruckus — Thu, 30 Apr 2026 14:49:24 GMT

Hi @ebalele

Greetings!

Thank you for your response and the update.

I recommend using a Windows laptop for this process would be much easier.

If you prefer to use a laptop, please proceed with the USB flash drive method (Option 2) as outlined in the RUCKUS Lennar Knowledge Base self-help article shared in my previous post.

Please let me know how it goes, and feel free to reach out if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus and AP keep turning off

ebalele — Sat, 02 May 2026 07:15:25 GMT

Hi I seemed to have an issue after step 3.

Re: Ruckus and AP keep turning off

Imran_ruckus — Mon, 04 May 2026 12:31:35 GMT

Hi @ebalele

Greetings!
Thank you for the response and the update.

I see your RUCKUS Switch is now upgraded to a intermediate 08080f Version. Please enter the below commands and try upgrading your Switch using upgrade tool that works from 08080f version.

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Note: If you don’t the username and password please execute the below commands to set reset them.

Use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support