topic Re: No Power to Wireless Access Points (Part 2) in RUCKUS Support for Lennar Homes

No Power to Wireless Access Points (Part 2)

JasonO13 — Wed, 15 Apr 2026 18:45:01 GMT

I am having the same issue as in my prior thread from July 2024. No power to my Ruckus ICX-7150-C12P. Last time, an engineer needed to remotely repair my Ruckus. Please help do the same. I cannot repair it myself.

Re: No Power to Wireless Access Points (Part 2)

Imran_ruckus — Wed, 15 Apr 2026 18:57:38 GMT

Hi @JasonO13

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No Power to Wireless Access Points (Part 2)

JasonO13 — Wed, 15 Apr 2026 19:15:32 GMT

Imran,

1. Since it was last repaired in 2024, the Ruckus was operational until yesterday morning when I noticed it. I rebooted it and it worked briefly then stopped working completely.

2. None of the lights are illuminated and it is plugged in to power. The wires have been in the same ports since it was installed in 2018.

Re: No Power to Wireless Access Points (Part 2)

Imran_ruckus — Wed, 15 Apr 2026 19:27:18 GMT

Hi @JasonO13

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 20-25 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No Power to Wireless Access Points (Part 2)

JasonO13 — Thu, 16 Apr 2026 12:14:29 GMT

I have repeatedly reset the switch 20-25 times and it is not working. When I plug in the power cord while holding the reset button, the LED lights flash amber once then nothing lights up.

Re: No Power to Wireless Access Points (Part 2)

Imran_ruckus — Thu, 16 Apr 2026 13:02:15 GMT

Hi @JasonO13

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No Power to Wireless Access Points (Part 2)

JasonO13 — Fri, 17 Apr 2026 19:24:53 GMT

I have been trying to attach the video but it won't accept my file. I converted it from MOV to accepted formats but this system keeps saying the file is too large. I edited the video to 9 seconds. It won't accpet a zip file. I'm not sure what else to do.

Re: No Power to Wireless Access Points (Part 2)

Imran_ruckus — Thu, 16 Apr 2026 19:43:04 GMT

Hi @cxkang

Greetings!!!

Thank you for sharing the requested pictures and videos.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it dead. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No Power to Wireless Access Points (Part 2)

Imran_ruckus — Thu, 16 Apr 2026 21:24:32 GMT

Hi @JasonO13

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details.

You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No Power to Wireless Access Points (Part 2)

Imran_ruckus — Fri, 17 Apr 2026 19:24:14 GMT

Hi @JasonO13

Thank you for your response.

As RMA is completed on this post/case, it will now proceed towards closure.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support