How to enable PoE or gather the logs in case there is a failure via web access.

Yarenis — Tue, 27 Dec 2022 16:14:19 GMT

How to enable PoE or gather the logs in case there is a failure via web access.

Symptoms and basic troubleshooting:

*All the devices are not getting power:

*But the data traffic is working, for example if you connect a computer will work.

*You have confirmed that the Ethernet cables are working fine.

*You have confirmed that all the port worked for data but not for PoE

1: Find the IP address of the Switch (check the next guide):

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2: Now that you know the IP address of the Switch, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

3: Now that you have access to the Switch, let's check what is the PoE status: Please provide the screenshot.

Note: If PoE was disabled in the admin Column will show as, OFF for disable and ON for enable.

Hit port>inline power>inline power statistics

Note: If the PoE is disabled (may look with the next example), let me add the steps to enable it back.

Enabling back PoE:

A: Hit port>inline power>configure inline power

B: Select enable>select the range> set from ports 1/1/1 to 1/1/12>Apply>you will the messages if the changes>save>yes

4: Provide the logs in case we have a PoE enable, however still not working, and you have confirmed that the cables and ports are fine, Please provide the screenshot

Hit monitor>system log

5:Please share the current code you are running:

Hit>monitor>device

topic How to enable PoE or gather the logs in case there is a failure via web access. in RUCKUS Support for Lennar Homes

How to enable PoE or gather the logs in case there is a failure via web access.