topic Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj in RUCKUS Support for Lennar Homes

Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Mon, 12 Dec 2022 22:06:36 GMT

Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj what are the commands to get into and turn on the POE I suspect they shut off. Already tried reseting box. This site is hard to find anything of value to direct search. Please just link me to steps to enable.

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

Yarenis — Mon, 12 Dec 2022 22:11:36 GMT

Hi @melinda

Thanks for the details provided, let me add the commands:

Note: confirm if in the show poe in the admin status if off, follow up the next commands after that, if not provide the show logs in case there is a failure.

-Check commands:

enable

show poe

-Configuration steps:

configure terminal

interface ethernet 1/1/1 to 1/1/12

inline power

write memory

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Mon, 12 Dec 2022 22:19:03 GMT

Im connected but getting an error in Putty.

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Mon, 12 Dec 2022 22:19:30 GMT

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Mon, 12 Dec 2022 22:57:09 GMT

tried both ssh and telnet and both give me basically a refused connection. my internet wifi is working but all my POE are not working - ring and my hard ethernet connections. which is a problem as I work from home and need that. Who can assist me. As mentioned tried reset on ruckus but didnt work. what would you suggest i try now.

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

Yarenis — Mon, 12 Dec 2022 23:21:32 GMT

Hi @melinda

let's try through web Access, however, connected the computer to the ICX7150 during the process, let me add the guide.

How to check the PoE status and provide the logs in case that there is a failure via web access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-check-the-PoE-status-and-provide-the-logs-in-case-that/td-p/49945

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Mon, 12 Dec 2022 23:33:53 GMT

via web can see poe are off below shown.

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Mon, 12 Dec 2022 23:34:19 GMT

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

Yarenis — Mon, 12 Dec 2022 23:54:51 GMT

Hi @melinda

From where you can see that information?, it's because the interface does not look as the Switch one.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Tue, 13 Dec 2022 00:14:25 GMT

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Tue, 13 Dec 2022 00:14:58 GMT

till see poe amber. see message above

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

melinda — Tue, 13 Dec 2022 00:22:27 GMT

do I need to power cycle something after starting the poe on ruckus? if so what is next step?

Re: Ruckus 7150 POe stopped working after internet outage. i am connected to console using rj

Yarenis — Tue, 13 Dec 2022 01:03:14 GMT

Hi @melinda

Seems you are running an old version, please perform an upgrade, to the code 08080f, like you have already cli access try the option with USB, let me add the guide.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired