topic Re: Ruckus goes on and off all the time after connect directly to fiber ONT in RUCKUS Support for Lennar Homes

Ruckus goes on and off all the time after connect directly to fiber ONT

Chh — Thu, 02 Apr 2026 20:05:48 GMT

recently we have switched to fiber internet

after we connect Ruckus directly to the ONT, the internet goes on and off all the time.

is there any setting change that is needed for direct connection to ONT?

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

pinky_ruckus — Thu, 02 Apr 2026 20:36:50 GMT

Hello @Chh ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently switched to Fiber Internet and you are facing intermittent connectivity issues.

.Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

Chh — Thu, 02 Apr 2026 21:10:00 GMT

sure. will upload the image. right now in order to prevent the on and off, I added an old modem between the Ruckus and ONT and that helps to make the internet stable. However, i really want to make it work by connecting Ruckus directly to the ONT.

so for the image you'd like to check, should I remove the modem?

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

pinky_ruckus — Thu, 02 Apr 2026 21:16:11 GMT

Hello @Chh ,

Thank you for the response.

Could you please confirm if you have connected the new modem to one of the 12 ports of the Switch?

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

Chh — Thu, 02 Apr 2026 21:36:19 GMT

1) the on and off situation is only when I connect the ICX switch directly to the fiber wireless ONT

2) when I added an old modem the internet works fine and stable, can i confirm that the modem is connected to one of the 12 ports on the ICX switch

3) the question is what shall i do to fix the on and off issue that is specifically when connect the ICX switch directly toward the fib internet ONT

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

Chh — Thu, 02 Apr 2026 21:42:30 GMT

Sorry in 2) I meant I confirm.

I mean it is fine if the ICX switch is not gonna work directly connecting to ONT, but just check with you folks and see if there is some trick.

thx ahead

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

pinky_ruckus — Thu, 02 Apr 2026 21:53:15 GMT

Hello @Chh ,

Thank you for the response.

The modem/router should be connected to one of the 12 ports of the Switch.

Could you please share the picture of the connection ports on the Switch, also showing the light status for us to assist you further?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

pinky_ruckus — Tue, 07 Apr 2026 13:22:08 GMT

Hello @Chh ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

pinky_ruckus — Thu, 09 Apr 2026 12:52:50 GMT

Hello @Chh ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

pinky_ruckus — Fri, 10 Apr 2026 13:41:46 GMT

Hi @Chh ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus goes on and off all the time after connect directly to fiber ONT

Imran_ruckus — Tue, 14 Apr 2026 12:57:48 GMT

Hi @Chh

Greetings!!!

I trust this message finds you well.

This is Imran, one of the RUCKUS Tech Support Senior Engineers.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support