topic Re: R510 Dead After Hotwire ONT Upgrade in RUCKUS Support for Lennar Homes

R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 14:26:34 GMT

Last fall Hotwire replaced our ONT (Optical Network Terminal) here in Gran Paradiso and apparently disconnected the R510 unit we used for connected home features when they did this. They subsequently refused to go in and restore it as they said it was not their gear. How do I restore (I assume it is at least physically unplugged in their cable gear cabinet)?

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 06 Apr 2026 14:35:20 GMT

Hi @mh1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Point.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 15:13:54 GMT

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 15:15:09 GMT

The PWR light blinks, the 2.4G and 5G lights are sometimes amber, sometimes green.

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 15:18:42 GMT

I plugged cable to the R510 into port 3 to get this result.

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 06 Apr 2026 15:27:18 GMT

Hi @mh1

Thank you for your response and the information.

Based on the picture you shared light status of the RUCKUS Switch and Access Points seems normal. However, it appears that the white cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 15:32:32 GMT

Are you sure? The cable going into port 8 goes to my TP-Link WIFI 6E router which has operated correctly since ONT upgrade.

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 06 Apr 2026 15:35:18 GMT

Hi @mh1

Thank you for your response.

Yes, for the upgraded versions, the connection should be made to one of the ports within the 1–12 range.

Please connect the device to any of these ports and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 16:23:29 GMT

I connected it TP-Link Powerline Adapter to port 2, no change in status of R510, still wifi with no internet access.

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 06 Apr 2026 16:33:03 GMT

Hi @mh1

Thank you for your response and the update.

Please try restarting your ISP (Internet Service Provider) router and check the connection again after a few minutes. Additionally, unplug the Ethernet cable connected to the R510 from the current switch port and reconnect it to any available port within the 1–12 range on the switch.

You may also refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed guidance on device connectivity and setup from scratch:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 06 Apr 2026 17:12:34 GMT

Did the above, no change in status. Are there technicians/companies in my area that I can hire to work to get this corrected?

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 06 Apr 2026 18:35:19 GMT

Hi @mh1

Thank you for your response and the update.

Apologies, but RUCKUS does not provide on-site technician support for Lennar Homes. However, please don’t worry, I will guide you through the necessary steps.

Based on the information shared, this situation may require performing a physical factory reset of the R510 Access Point(s) and setting up a new Wi-Fi network. Since your ISP has changed, the device may still have configurations related to the previous Internet Service Provider.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions on performing a factory reset:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Please let me know how it goes.

Thank you. We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Wed, 08 Apr 2026 12:39:55 GMT

Hi @mh1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Fri, 10 Apr 2026 13:03:29 GMT

Hi @mh1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 13 Apr 2026 12:51:06 GMT

Hi @mh1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

mh1 — Mon, 13 Apr 2026 18:09:17 GMT

I decided not to proceed further with this and instead shifted to a mesh router setup which is working great. It appears that Lennar also made this shift for new homes a year or two after ours was built. Restoration of our existing Ruckus WAP was taking too much.

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Mon, 13 Apr 2026 18:25:28 GMT

Hi @mh1

Greetings!

Thank you for the response and the update.

I have shared some deatils on Private chat.

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Dead After Hotwire ONT Upgrade

Imran_ruckus — Wed, 15 Apr 2026 12:59:55 GMT

Hi @mh1

Greetings!

Thank you for the response and the update.

I have shared some deatils on Private chat.

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support