topic Re: Ruckus switch not working in RUCKUS Support for Lennar Homes

Ruckus switch not working

charanrajan — Sat, 28 Mar 2026 15:03:27 GMT

hi,

the system light is yellow. I tried factory reset multiple times 23 times actually. It still does not come on. I don’t have a laptop that has an Ethernet slot. How do i trouble shoot my switch?

Re: Ruckus switch not working

pinky_ruckus — Mon, 30 Mar 2026 13:21:02 GMT

Hello @charanrajan ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and the Switch is stuck in boot mode

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Could you please confirm if you can arrange a Windows laptop to complete the software recovery process?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

charanrajan — Mon, 30 Mar 2026 20:15:05 GMT

Hello Pinky,

unfortunately my laptop (Lenovo windows PC) does not have an Ethernet slot in it. Please advise how this can be done.

Re: Ruckus switch not working

pinky_ruckus — Mon, 30 Mar 2026 21:06:20 GMT

Hello @charanrajan ,

Thank you for the response.

I understand that your laptop does not have an Ethernet port; however, we can use an external USB-C to Ethernet adapter and connect it to the switch to carry out the software recovery process.

Please use this picture for reference:

Please let us know if you can connect this and able to complete the steps in the Software recovery process.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus switch not working

pinky_ruckus — Wed, 01 Apr 2026 14:01:40 GMT

Hello @charanrajan ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

charanrajan — Wed, 01 Apr 2026 20:40:43 GMT

I still need to try the software reboot with the adapter for the ethernet port.

Re: Ruckus switch not working

pinky_ruckus — Wed, 01 Apr 2026 21:01:38 GMT

Hello @charanrajan ,

Thank you for the response.

Please complete the software recovery process with the adapter for the Ethernet port.

Please share the cable connections of the Software recovery process if you are facing any issues.

Also, please share the screenshot if you are getting stuck at any point of the process.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus switch not working

charanrajan — Thu, 02 Apr 2026 19:23:09 GMT

Under ports I don’t see Silicon labs CP210x USB to UART bridge (COM1)

Re: Ruckus switch not working

pinky_ruckus — Thu, 02 Apr 2026 19:40:52 GMT

Hello @charanrajan ,

Thank you for the response.

From the response, I understand that you are getting stuck while performing the Software recovery process.

I would request you to please check if both the drivers are installed as per the software recovery article.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible..

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

charanrajan — Mon, 06 Apr 2026 14:55:56 GMT

I installed both these drivers from the links you shared and I still dont see the Silicon labs CP210X in my ports under device manager. Is this something that you could remotely work on my computer? It is frustrating at my end without the switch not working.

Re: Ruckus switch not working

pinky_ruckus — Tue, 07 Apr 2026 13:21:07 GMT

Hello @charanrajan,

Thank you for the response.

Please share the cable connections between the Switch and the laptop while performing the Software recovery.

Also, please share the screenshot of the COM port images.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

pinky_ruckus — Thu, 09 Apr 2026 12:50:03 GMT

Hello @charanrajan ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

pinky_ruckus — Thu, 09 Apr 2026 17:57:03 GMT

Hello @charanrajan ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus switch not working

pinky_ruckus — Fri, 10 Apr 2026 13:32:09 GMT

Hello @charanrajan ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus switch not working

pinky_ruckus — Fri, 10 Apr 2026 23:05:24 GMT

Hello @charanrajan ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.