topic Re: Ruckus WiFi extender stopped working. in RUCKUS Support for Lennar Homes

Ruckus WiFi extender stopped working.

Swimcoach79 — Mon, 30 Mar 2026 20:13:09 GMT

I have two of the same wifi extenders. My upstairs location stopped working, but the downstairs location keeps working. I don’t know how to fix this.

Please advise,
Ethan

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Mon, 30 Mar 2026 20:54:39 GMT

Hello @Swimcoach79 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that one of your Ruckus access points are not working.

Could you please confirm if the lights of the non working access point are completely off or are there any lights on it?

Could you please share a picture of the non working access point (wi-fi extender)?

Also, could you please let me know to which port of the RUCKUS ICX-7150-C12P Switch the affected AP is connected? Please share the picture of the same, as shown in the below screenshot.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Mon, 30 Mar 2026 21:14:18 GMT

Hello,

I do not see in this reply the icon of a camera to upload images. Pls advise.

The non working access point only has a RED Light on for the power.

“could you please let me know to which port of the RUCKUS ICX-7150-C12P Switch the affected AP is connected”
-> no clue which is not working… I have pics but where do I upload them?

Thx,
Ethan

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Mon, 30 Mar 2026 21:27:01 GMT

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Mon, 30 Mar 2026 21:52:02 GMT

Hello @Swimcoach79 ,

Thank you for the response.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Mon, 30 Mar 2026 22:03:23 GMT

Hello,

I am using a Macbook pro, the instructions MAKE ZERO SENSE and NOT clear. Please advise

Ethan

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Mon, 30 Mar 2026 22:16:20 GMT

found terminal, but got this...see image, now what??

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Mon, 30 Mar 2026 22:30:17 GMT

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Tue, 31 Mar 2026 13:46:59 GMT

Hello @Swimcoach79 ,

Thank you for the response.

Could you please share the screenshot for the output of the commands show inline power and show interface brief to proceed further?

Could you please try disconnecting the AP cable from the Switch and try reconnecting and check if it is working?

Also, from the screenshots shared, I could see that you are getting an error while performing the command lldp neighbors detail?

I would request you to perform another command lldp run and then perform lldp neighbors detail to get the output of the command.'

Could you please share all the screenshots for us to proceed further?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Tue, 31 Mar 2026 21:05:33 GMT

Here are the 2 screenshots requested... the lldp command does not work, please advise

I don't know which cable to unplug and plug back in...please advise

Ethan

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Tue, 31 Mar 2026 21:27:39 GMT

Hello @Swimcoach79 ,

Thank you for the response.

Based on the information provided, it appears that one of your RUCKUS Access Points is not working.

Please share the serial number of the non-working Access point.

We kindly request that you connect your RUCKUS R510 Access Point (AP) to a functional power outlet and share pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlet.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus WiFi extender stopped working.

Swimcoach79 — Tue, 31 Mar 2026 23:47:09 GMT

Hello,

I have been saying since the beginning of all of this that one of my access points (wifi extender) is not working and after all the back and forth it is finally realized?? How is that possible??

My access points are mounted on the ceiling with no way to remove or remove and plug in. When I say there are no lights EXCEPT the RED power light, that is it. Do you need a picture of that??

you have still not provided instructions on how to determine which port is the dead port. Of all the ethernet cables plugged into my switch, the yellow is coming from my internet router to the switch, but the light on the switch is AMBER, not green...is that an issue??

Of all the blue ethernet cables, 3 of them are GREEN, one goes to my office where a computer is directly connected, I assume two of them go to the access points, but one of the access points is not working... hence this back and forth...

please advise

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Wed, 01 Apr 2026 14:00:37 GMT

Hello @Swimcoach79 ,

Thank you for the response.

I certainly understand how you feel.

From the response shared, I understand that you are unable to unmount the Access point from the ceiling..

Could you please try disconnecting ethernet cables of both the Access points( specially the cables from ports 3 and 4) and try connecting to any one of the other 12 ports?

Please let us know if you have any queries in this regard.

'Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Tue, 07 Apr 2026 13:34:01 GMT

Hello @Swimcoach79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Thu, 09 Apr 2026 12:52:04 GMT

Hello @Swimcoach79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus WiFi extender stopped working.

pinky_ruckus — Mon, 13 Apr 2026 13:16:41 GMT

Hi @Swimcoach79 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus WiFi extender stopped working.

Imran_ruckus — Thu, 16 Apr 2026 13:06:52 GMT

Hi @Swimcoach79

Greetings!!!

I trust this message finds you well.

This is Imran, one of the RUCKUS Tech Support Senior Engineers.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support