topic Re: Internet out and CTL light is off in RUCKUS Support for Lennar Homes

Internet out and CTL light is off

Caliendo — Fri, 20 Mar 2026 16:21:42 GMT

My internet went down yesterday and I have tried resetting everything but still not internet. The PWR, 2.4G, and 5G lights are all on and green but the CTL light is off.

Re: Internet out and CTL light is off

Imran_ruckus — Fri, 20 Mar 2026 16:45:29 GMT

Hi @Caliendo

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet issues via RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that the CTL (Controller) LED will be illuminated only on the Master Access Point, indicating that it is operating as the controller in the Unleashed network.

For reference, please review the article below for detailed information on Access Point LED status and behavior:
https://docs.vistancenetworks.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Caliendo — Fri, 20 Mar 2026 17:20:55 GMT

No there were no power outages

See pictures below

Yes it is

See pictures below

Re: Internet out and CTL light is off

Imran_ruckus — Fri, 20 Mar 2026 17:30:06 GMT

Hi @Caliendo

Thank you for the response and the information.

Based on the current LED status, the RUCKUS Switch and APs appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables and Internet Service Providers (ISP) cable from their current switch ports and reconnecting them to ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.

Additionally, I noticed that two cables are connected to other ports. These should also be connected within the 1–12 port range. Please refer to the screenshot below for clarification.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Caliendo — Fri, 20 Mar 2026 18:20:51 GMT

I tried your suggestion and CTL light is still off after letting it reset fully.

Re: Internet out and CTL light is off

Imran_ruckus — Fri, 20 Mar 2026 18:41:46 GMT

Hi @Caliendo

Thank you for your response.

You may try performing a physical factory reset on the Access Point and then reconfigure it from scratch.

Please refer to the RUCKUS Lennar Knowledge Base article below for detailed steps on the factory reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Please feel free to reach out if you have any questions or need assistance.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Caliendo — Fri, 20 Mar 2026 20:49:30 GMT

I followed the reset but still not working.

Re: Internet out and CTL light is off

Imran_ruckus — Fri, 20 Mar 2026 21:15:34 GMT

Hi @Caliendo

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show lldp neighbors detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Caliendo — Fri, 20 Mar 2026 22:03:44 GMT

I am at a loss I have set it all up through PuTTY but it keeps giving me a Network Error and timing out.

Re: Internet out and CTL light is off

Imran_ruckus — Mon, 23 Mar 2026 12:25:39 GMT

Hi @Caliendo

Greetings!!!

Thank you for the response and the update.

Could you please try to log into the PuTTY using telnet option? (Refer to the mentioned screenshot)

Telnet – Port 23 (If SSH doesn’t work)

If you can login using Telnet option, please share the requested Command outputs.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Imran_ruckus — Wed, 25 Mar 2026 16:31:06 GMT

Hi @Caliendo

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Caliendo — Wed, 25 Mar 2026 16:38:14 GMT

I am still unable to get it working

Re: Internet out and CTL light is off

Imran_ruckus — Wed, 25 Mar 2026 16:40:40 GMT

Hi @Caliendo

Thank you for your response and the update.

Could you please confirm whether you have attempted to access the CLI using the Telnet option?

Kindly confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Caliendo — Wed, 25 Mar 2026 16:41:07 GMT

Yes I did try that

Re: Internet out and CTL light is off

Imran_ruckus — Wed, 25 Mar 2026 17:14:38 GMT

Hi @Caliendo

Greetings!!!

Thank you for the response and the information you shared.

Please try to access the RUCKUS Switch IP address in a web browser and try to login.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please let me know how it goes.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Imran_ruckus — Fri, 27 Mar 2026 13:55:32 GMT

Hi @Caliendo

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Imran_ruckus — Mon, 30 Mar 2026 12:45:29 GMT

Hi @Caliendo

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Internet out and CTL light is off

Imran_ruckus — Wed, 01 Apr 2026 12:01:12 GMT

Hi @Caliendo

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support